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Author: Shaun Smith
Publisher: Kogan Page Publishers
ISBN: 0749463457
Category : Business & Economics
Languages : en
Pages : 336
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Book Description
WINNER: CMI Management Book of the Year Awards 2012 - E-book Category More than ever before business success depends on standing out from the crowd and delivering authentic experiences that turn your customers into advocates for your business. BOLD tells the stories of 14 companies that prove that brand building is now about completely rethinking the customer experience and redefining the relationship you have with your customers. Each inspiring story is told by the executives involved who were brave enough to pursue audacious goals, challenge industry norms and win. BOLD puts the spotlight on Virgin Galactic, Innocent, O2, Air Asia X, Chilli Beans, Six Senses Resorts and Spas, Burberry, BBH, The Geek Squad, TNT Express, JCB, WWF, Umpqua Bank and Zappos.com. These inspiring case studies demonstrate that putting purpose before profit, going way beyond what customers expect and relentlessly differentiating themselves from everyone else - in other words, being bold in thought, bold in execution and bold in measuring their success in new ways - pays off.
Author: Shaun Smith
Publisher: Kogan Page Publishers
ISBN: 0749463457
Category : Business & Economics
Languages : en
Pages : 336
Get Book
Book Description
WINNER: CMI Management Book of the Year Awards 2012 - E-book Category More than ever before business success depends on standing out from the crowd and delivering authentic experiences that turn your customers into advocates for your business. BOLD tells the stories of 14 companies that prove that brand building is now about completely rethinking the customer experience and redefining the relationship you have with your customers. Each inspiring story is told by the executives involved who were brave enough to pursue audacious goals, challenge industry norms and win. BOLD puts the spotlight on Virgin Galactic, Innocent, O2, Air Asia X, Chilli Beans, Six Senses Resorts and Spas, Burberry, BBH, The Geek Squad, TNT Express, JCB, WWF, Umpqua Bank and Zappos.com. These inspiring case studies demonstrate that putting purpose before profit, going way beyond what customers expect and relentlessly differentiating themselves from everyone else - in other words, being bold in thought, bold in execution and bold in measuring their success in new ways - pays off.
Author: Aaron Dignan
Publisher: Penguin
ISBN: 0525536205
Category : Business & Economics
Languages : en
Pages : 306
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Book Description
“This is the management book of the year. Clear, powerful and urgent, it's a must read for anyone who cares about where they work and how they work.” —Seth Godin, author of This is Marketing “This book is a breath of fresh air. Read it now, and make sure your boss does too.” —Adam Grant, New York Times bestselling author of Give and Take, Originals, and Option B with Sheryl Sandberg When fast-scaling startups and global organizations get stuck, they call Aaron Dignan. In this book, he reveals his proven approach for eliminating red tape, dissolving bureaucracy, and doing the best work of your life. He’s found that nearly everyone, from Wall Street to Silicon Valley, points to the same frustrations: lack of trust, bottlenecks in decision making, siloed functions and teams, meeting and email overload, tiresome budgeting, short-term thinking, and more. Is there any hope for a solution? Haven’t countless business gurus promised the answer, yet changed almost nothing about the way we work? That’s because we fail to recognize that organizations aren’t machines to be predicted and controlled. They’re complex human systems full of potential waiting to be released. Dignan says you can’t fix a team, department, or organization by tinkering around the edges. Over the years, he has helped his clients completely reinvent their operating systems—the fundamental principles and practices that shape their culture—with extraordinary success. Imagine a bank that abandoned traditional budgeting, only to outperform its competition for decades. An appliance manufacturer that divided itself into 2,000 autonomous teams, resulting not in chaos but rapid growth. A healthcare provider with an HQ of just 50 people supporting over 14,000 people in the field—that is named the “best place to work” year after year. And even a team that saved $3 million per year by cancelling one monthly meeting. Their stories may sound improbable, but in Brave New Work you’ll learn exactly how they and other organizations are inventing a smarter, healthier, and more effective way to work. Not through top down mandates, but through a groundswell of autonomy, trust, and transparency. Whether you lead a team of ten or ten thousand, improving your operating system is the single most powerful thing you can do. The only question is, are you ready?
Author: Alistair Begg
Publisher: The Good Book Company
ISBN: 1784986119
Category : Religion
Languages : en
Pages : 100
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Book Description
Learn from the book of Daniel how to live confidently for Christ today. What does it look like to live with joy in a society that does not like what Christians believe, say or do? It’s tempting to grow angry, keep our heads down, retreat or just give up altogether. But this isn’t the first time that God’s people have had to learn how to live in a pagan world that opposes God’s rule. In this realistic yet positive book, renowned Bible teacher Alistair Begg examines the first seven chapters of Daniel to show us how to live bravely, confidently and obediently in an increasingly secular society. Readers will see that God is powerful and God is sovereign, and even in the face of circumstances that appear to be prevailing against his people, we may trust him entirely. We can be as brave as Daniel if we have faith in Daniel’s God! "The message of Daniel is incredibly relevant for us in our generation. Not because it maps out a strategy for how to deal with our new lack of status ... or because Daniel was a great man and we need to follow his example. The reason is that it will help us to believe in Daniel’s God." Alistair Begg, author.
Author: Brave Books
Publisher:
ISBN: 9781955550055
Category : Conservatism
Languages : en
Pages : 0
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Book Description
When hyenas hit Mushroom Village, the animals want to ban all weapons. Bongo, however, believes his coconut cannons help the community stay safe and keep the hyenas away. Join Bongo as he explores the dangers and benefits of weapons, then lead your family through a lesson on Second Amendment rights with the activities included in the BRAVE Challenge at the end of the book.
Author: Manny Garcia
Publisher: UNM Press
ISBN: 9780826330130
Category : Biography & Autobiography
Languages : en
Pages : 296
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Book Description
"I was born in a log cabin just like Abe Lincoln, except our cabin was a rental." Starting with this account of his humble origins, Manny Garcia, who describes himself as "a left-handed, rather contrary Mestizo-American," has written a memoir that begins in late 1947 in the San Luis Valley of Southern Colorado and takes him to Utah and a stint as a Mormon and ultimately to Vietnam. In late 1965, a cocky, naive, alienated teen-ager, Garcia joined the army almost accidentally, enlisting for three years. At eighteen he became an Airborne Ranger, a combat infantryman with the crack First Brigade of the 101st Airborne Division, the Screaming Eagles. His book shows you the war from the point man position, up close and personal, at eye level. "I returned to the body and checked for booby traps. I noticed the guerilla's small bare leathery feet. I rolled the body over and realized the corpse at my feet was an old woman. Her hair was pulled back and tied in a bun, like how my grandmother used to wear her own hair. This was my first kill. I killed a woman before I made love to one. I killed a woman before I was old enough to vote. I killed a woman before I bought my first car. I killed a woman and I was an Eagle Scout. I killed a woman while I was on probation to the Juvenile Court. I killed a woman before I knew she was a woman. I killed a woman while working for the United States Army in South Vietnam. I had killed before I had lived. The afternoon in the jungle was bright and hot. I stood there sweating, bewildered, dumfounded, and completely absorbed by the power."--from An Accidental Soldier "A valuable contribution to the growing list of Viet Nam narratives told from communities whose histories have yet to be fully recognized."--Jorge Mariscal, University of California, San Diego
Author: William Hilary Coston
Publisher:
ISBN:
Category : African American soldiers
Languages : en
Pages : 236
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Book Description
Author: Terence G. Schoone-Jongen
Publisher: Routledge
ISBN: 1317056167
Category : Literary Criticism
Languages : en
Pages : 282
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Book Description
Focusing on a period (c.1577-1594) that is often neglected in Elizabethan theater histories, this study considers Shakespeare's involvement with the various London acting companies before his membership in the Lord Chamberlain's Men in 1594. Locating Shakespeare in the confusing records of the early London theater scene has long been one of the many unresolved problems in Shakespeare studies and is a key issue in theatre history, Shakespeare biography, and historiography. The aim in this book is to explain, analyze, and assess the competing claims about Shakespeare's pre-1594 acting company affiliations. Schoone-Jongen does not demonstrate that one particular claim is correct but provides a possible framework for Shakespeare's activities in the 1570s and 1580s, an overview of both London and provincial playing, and then offers a detailed analysis of the historical plausibility and probability of the warring claims made by biographers, ranging from the earliest sixteenth-century references to contemporary arguments. Full chapters are devoted to four specific acting companies, their activities, and a summary and critique of the arguments for Shakespeare's involvement in them (The Queen's Men, Strange's Men, Pembroke's Men, and Sussex's Men), a further chapter is dedicated to the proposition Shakespeare's first theatrical involvement was in a recusant Lancashire household, and a final chapter focuses on arguments for Shakespeare's membership in a half dozen other companies (most prominently Leicester's Men). Shakespeare's Companies simultaneously opens up twenty years of theatrical activity to inquiry and investigation while providing a critique of Shakespearean biographers and their historical methodologies.
Author: Graham Saunders
Publisher: Bloomsbury Publishing
ISBN: 1408175517
Category : Performing Arts
Languages : en
Pages : 317
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Book Description
This series of three volumes provides a groundbreaking study of the work of many of the most innovative and important British theatre companies from 1965 to the present. Each volume provides a survey of the political and cultural context, an extensive survey of the variety of theatre companies from the period, and detailed case studies of six of the major companies. Volume Two, 1980–1994, covers the period when cuts under Margaret Thatcher's Tory government changed the landscape for British theatre. Yet it also saw an expansion of companies that made feminism and gender central to their work, and the establishment of new black and Asian companies. Leading academics provide case studies of six of the most important companies, including: * Monstrous Regiment, by Kate Dorney (The Victoria & Albert Museum) *Forced Entertainment, by Sarah Gorman (University of Roehampton, London, UK) * Gay Sweatshop, by Sara Freeman (University of Puget Sound, USA) * Joint Stock, by Jaqueline Bolton (University of Lincoln, UK) * Theatre de Complicite, by Michael Fry * Talawa, by Kene Igweonu (Canterbury Christ Church University, UK)
Author: Jack Sheldon
Publisher: Pen and Sword
ISBN: 1783463457
Category : History
Languages : en
Pages : 414
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Book Description
After the great battles of 1916, the Allied Armies planned to launch massive attacks North and South of the Somme. The German withdrawal to the Hindenburg Line in March 1917 forced the new French CinC General Nivelle to rethink and the French embarked on a major attack in the Aisne area and along the Chemin des Dames, with the British conducting large scale diversionary operations around Arras. The French suffered disastrously and, rendered incapable of further offensive operations, it fell to the British to step up the pressure, which they did albeit at a terrible price. This latest work by expert Jack Sheldon describes the event of Spring 1917 from the defenders' perspective. In particular it reveals the methods the Germans used to smash the French attacks and Oberst Fritz von Lossberg's transformation of the defences in the Arras front. Actions described in detail are the bitter battles around Monchy Le Preun, the Roeux Chemical works and Bullecourt as well as the capture of Vimy Ridge.
Author: William Herbert
Publisher:
ISBN:
Category : Guilds
Languages : en
Pages : 698
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Book Description
