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Author: Anchal Andrews
Publisher: Partridge Publishing Singapore
ISBN: 1482853736
Category : Business & Economics
Languages : en
Pages : 77
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Book Description
Customer service comes from the heart and so does spirituality. Therefore, spirituality and customer service have a symbiotic relationship to give a wow customer experience. For the overall health and survival of a business, the professional self and the society of today and tomorrow, it is essential to integrate spirituality and customer service within a business. The frontline staff needs to go beyond rehearsed responses to customers to get the cutting edge over competition. To do this, individuals are required to know their potential and power intrinsically. This can be done by identifying the role of spirituality in everyday living and then bring it to customer service. This book brings a new approach to business relationships, with present and future customers, taking customer service beyond excellence by integrating it with spirituality. Anchal calls this approach Beyond Frontline Excellence.
Author: Anchal Andrews
Publisher: Partridge Publishing Singapore
ISBN: 1482853736
Category : Business & Economics
Languages : en
Pages : 77
Get Book Here
Book Description
Customer service comes from the heart and so does spirituality. Therefore, spirituality and customer service have a symbiotic relationship to give a wow customer experience. For the overall health and survival of a business, the professional self and the society of today and tomorrow, it is essential to integrate spirituality and customer service within a business. The frontline staff needs to go beyond rehearsed responses to customers to get the cutting edge over competition. To do this, individuals are required to know their potential and power intrinsically. This can be done by identifying the role of spirituality in everyday living and then bring it to customer service. This book brings a new approach to business relationships, with present and future customers, taking customer service beyond excellence by integrating it with spirituality. Anchal calls this approach Beyond Frontline Excellence.
Author: Bhavesh Kothari, Hariharan Iyer
Publisher: Notion Press
ISBN:
Category : Business & Economics
Languages : en
Pages : 154
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Book Description
Eves Against The Odds, an initiative by Billennium Divas, is back with its second edition with 25 more powerful women entrepreneurs joining the bandwagon to share their incredible stories. After the stupendous success of Volume I, this edition is simply taking forward the mission to provide women entrepreneurs with a platform to showcase their journey. Just like last time, they were given a framework to present their stories in their own words. Billennium Divas’s mission is to provide a global platform to enterprising women who believe in their dreams and enable their growth by providing learning and mentoring opportunities. Eves Against The Odds series is a showcase of this commitment. Visit our inspiring Eves at www.evesagainsttheodds.com.
Author: Kim Barnas
Publisher: ThedaCare Center for Healthcare Value
ISBN: 098488484X
Category : Medical
Languages : en
Pages : 249
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Book Description
Hospitals have long relied on the heroics of one brilliant nurse or doctor to save the day. Such heroics often result in temporary workarounds and quick fixes that leave not only patients and quality care at risk, but also increase costs. This is the story of an organization breaking that habit. Like a growing number of healthcare organizations around the world, ThedaCare, Inc. has been using lean thinking and the principles of the Toyota Production System to improve quality of care, reduce waste, and become more reliable. But lean thinking was incompatible with ThedaCare’s old top-down, hero-based system of management. Kim Barnas, former SVP of ThedaCare, shows us how she and her team created a management system that is stable and lean, to spur continuous improvement. Beyond Heroes shows the reader, step by step, how ThedaCare teams developed the system, using the stories of its doctors, nurses and administrators to illustrate. The book explores each of the eight essential components of the lean system, from front-line problem solving with the scientific method to daily team huddles and creating standard work for leaders all the way to the top of an organization. Finally, the author introduces four executives from healthcare systems across North America who have implemented ThedaCare’s system and share the lessons they learned along the way. Beyond Heroes is not just a call to action or an argument for a better healthcare system. It is a necessary roadmap through the rocky terrain ahead, one that healthcare leaders can customize to their special needs.
Author: James L. Harris
Publisher: Jones & Bartlett Learning
ISBN: 1284227278
Category : Medical
Languages : en
Pages : 461
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Book Description
Clinical Nurse Leaders Beyond the Microsystem: A Practical Guide, Fourth Edition is a core resource for CNLs which imparts the competencies necessary to lead improvement teams, analyze data, and ensure delivery of quality, safety, and value-based care in any healthcare setting.
Author: DANIELE DAVI'
Publisher: Daniele Davi'
ISBN:
Category : Business & Economics
Languages : en
Pages : 239
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Book Description
Unlock the Secrets of Agile Leadership with this indispensable guide by Daniele Davì. Designed for Agile practitioners at every level, from scrum masters to CTOs, this book offers a wealth of insights to propel your career forward. Dive into over 50 thought-provoking articles that delve into the evolution, challenges, and advantages of Agile in today's fast-paced world. For scrum masters and Agile coaches, discover invaluable strategies for navigating organizational change and fostering a culture of continuous improvement. Agile practitioners will uncover hidden truths behind Agile practices and gain practical tips for driving positive change within their teams. Product owners will learn how to cultivate an Agile mindset and envision the future of their products. Senior developers and engineering managers will find guidance on overcoming common Agile anti-patterns and unlocking organizational success. And for CTOs and DevOps professionals, this book provides essential insights into Agile transformation and the keys to fostering innovation and driving business agility. Whether you're looking to succeed in your current role or advance your career to new heights, this book is your essential companion for mastering Agile leadership and achieving lasting results. In Part One, journey through the pre-Agile era and witness the evolution of business agility. Uncover the hidden truths behind Agile definitions, practices, and frameworks, and gain valuable insights from real-world experiences. For scrum masters and Agile coaches, discover invaluable strategies for navigating organizational change and fostering a culture of continuous improvement. In Part Two, explore the Agile landscape and gain practical tips for driving positive change within your teams. Product owners will learn how to cultivate an Agile mindset and envision the future of their products. Senior developers and engineering managers will find guidance on overcoming common Agile anti-patterns and unlocking organizational success. In Part Three, empower your organization with the keys to unlocking success. Discover essential insights into Agile transformation and learn how to foster innovation and drive business agility. In Part Four, gain valuable insights into coaching Agile organizations and cultivating an Agile mindset. Learn practical tips and techniques to drive positive change and achieve lasting results. In Part Five, master Agile leadership and achieve lasting results. Whether you're looking to succeed in your current role or advance your career to new heights, this book is your essential companion for mastering Agile leadership and achieving lasting results.
Author: Mark Graban
Publisher:
ISBN:
Category :
Languages : en
Pages : 148
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Book Description
Every leader aspires to be excellent, to inspire excellence, and to lead a great organization. The question, of course, is how to achieve these goals. One possible path is to understand and learn from leaders whose principles and practices have demonstrated the "how." One such leader is Paul H. O'Neill, Sr. (1935-2020), former U.S. Treasury Secretary, former CEO of Alcoa, and a person who impacted U.S. healthcare policy and played an integral role throughout Value Capture's history. Paul would often ask other leaders, "What do you want your legacy to be?" He asked that as a way to get people to think well beyond themselves at that moment, and think of what they could influence and build in themselves and others for a better future. One element of Paul's legacy is the speeches that he gave over the years, sharing his experiences as a leader, to try to provide other leaders with guidance on how to achieve goals of excellence. "A Playbook for Habitual Excellence: A Leader's Roadmap from the Life and Work of Paul H. O'Neill, Sr." collects a few of Paul's most notable speeches and Senate testimony. The principles that were Paul's True North are made clear, and hopefully, will help light the path that you take as a leader. We hope you find his words to be inspiring, informative, and useful.All royalties are being donated to one of Paul's favorite causes, The Neighborhood Academy.
Author: Michael M. Williamsen
Publisher: John Wiley & Sons
ISBN: 1119772133
Category : Technology & Engineering
Languages : en
Pages : 110
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Book Description
Delivering Safety Excellence Discover how to overcome a culture of inadequately addressing risk and thereby achieve safe working practices from a leader in the field Delivering Safety Excellence: Engagement Culture At Every Level provides an in-depth and practical overview of how to energize frontline employees, supervisors, managers, and leaders to overcome and solve regularly occurring safety concerns. The book teaches readers how to resolve dysfunctional safety cultures by engaging employees at all levels. This cross functional engagement culture regularly builds safe and effective working practices that eliminate regulatory, financial, and personal risk shortfalls while encouraging profitability and efficiency. The distinguished author shows how culture improvement processes and models can be utilized to improve the performance all across an organization. The material is presented in dialogue format using case studies to highlight the relationship between the concepts discussed and their application in the real world. You’ll discover how to implement real solutions in industries of all types and in organizations of all sizes using practical and concrete strategies tested by the author in regions and varying cultures around the world. Readers will also benefit from the inclusion of: A thorough introduction to rapidly resolving the many common deficiencies in safety culture, including scarce regulatory and cultural materials and a lack of support, trust, and credibility for safety officers Practical discussions of how urgency can obstruct a consistent culture of safety, performance, and prudence Explorations of behavior-based safety, the injury plateau, the Occupational Health and Safety Act, and a dynamic model of safety weaknesses that lead to injuries Perfect for safety officers at all levels of organizations of any size, Delivering Safety Excellence: Engagement Culture At Every Level will also earn a place in the libraries of executives, managers, leaders, supervisors, and employees who seek a one-stop reference for how to build a safe and profitable company.
Author: Brian Strobel
Publisher: CRC Press
ISBN: 1000217795
Category : Business & Economics
Languages : en
Pages : 283
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Book Description
This book is for the people who lead our companies. Our world suffered a staggering blow. We will recover. Many of our companies are still suffering. Some of them will not recover. We’re in a time of disruption. A company’s culture will play a big part in managing through this disruption. Senior leaders must establish a clear purpose, a strong set of core values, and a plan to translate strategy into action. Companies will be seeking to transform, to become more efficient and resilient. Most attempts to do so fail. They fail because we try to solve the wrong problem with the wrong system. We attempt to change the way people act. But to achieve sustained improvement, we must focus on changing the way they think. Over the last thirty years, we’ve experimented with Lean, Six Sigma, and other improvement initiatives. Each failed to move beyond average performance and sustain transformational improvement. Average then became a learned behavior. To move forward, we must unlearn some things. We must change our problem definition and our defined systems. And we can do this by framing the problem through the lens of Operational Excellence.
Author: Scott Keller
Publisher: John Wiley & Sons
ISBN: 1118097467
Category : Business & Economics
Languages : en
Pages : 302
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Book Description
The secret of achieving and sustaining organizational excellence revealed In an ever-changing world where only a third of excellent organizations stay that way over the long term, and where even fewer are able to implement successful change programs, leaders are in need of big ideas and new tools to thrive. In Beyond Performance, McKinsey & Company's Scott Keller and Colin Price give you everything you need to build an organization that can execute in the short run and has the vitality to prosper over the long term. Drawing on the most exhaustive research effort of its kind on organizational effectiveness and change management, Keller and Price put hard science behind their big idea: that the health of an organization is equally as important as its performance. In the book's foreword, management guru Gary Hamel refers to this notion as "a new manifesto for thinking about organizations." The authors illustrate why copying management best practices from other companies is more dangerous than helpful Clearly explains how to determine the mutually reinforcing combination of management practices that best fits your organization's context Provides practical tools to achieve superior levels of performance and health through a staged change process: aspire, assess, architect, act, and advance. Among these are new techniques for dealing with those aspects of human behavior that are seemingly irrational (and therefore confound even the smartest leaders), yet entirely predictable Ultimately, building a healthy organization is an intangible asset that competitors copy at their peril and that enables you to skillfully adapt to and shape your environment faster than others—giving you the ultimate competitive advantage.
Author: Tom Peters
Publisher: Vintage
ISBN: 0307764737
Category : Business & Economics
Languages : en
Pages : 370
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Book Description
Organized into more than 200 thought- and action-provoking elements—from the importance of clean trucks and bathrooms to conversations with entrepreneurs creating new markets—Tom Peters, bestselling management guru offers a practical guide to impractical times. In The Pursuit of Wow!, Tom Peters offers readers the words, the tools, to survive in tumultuous business environments. In his groundbreaking book, In Search of Excellence changed the way business does business. Now it’s time to take the next leap into the cyberstage era. Getting to a place called excellence is no longer the idea. You’ve got to take that leap, then leap again—catapult their imaginations, blow their mindsets—in a word, wow! them. Once more the unconventional Peters stimulates corporate thought processes. Along with the best of his columns, Peters includes questions and rebuttals that come from readers and listeners, as well as his own candid responses. A must-read for every business person.
