Improving Processes in the Service Sector – Going Beyond Efficiency and Quality Uplift

Improving Processes in the Service Sector – Going Beyond Efficiency and Quality Uplift PDF Author: Forte Consultancy Group
Publisher: Forte Consultancy
ISBN:
Category :
Languages : en
Pages : 5

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Book Description
Traditionally, efforts around improving processes in the service sector have had at their core the end goal of reducing operational expenses while maintaining or improving service quality, focused on driving efficiency in certain day to day business activities. Such redesign efforts, however, must take several other factors into account, factors which are quite often ignored at the ultimate expense of the customer.

Improving Processes in the Service Sector – Going Beyond Efficiency and Quality Uplift

Improving Processes in the Service Sector – Going Beyond Efficiency and Quality Uplift PDF Author: Forte Consultancy Group
Publisher: Forte Consultancy
ISBN:
Category :
Languages : en
Pages : 5

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Book Description
Traditionally, efforts around improving processes in the service sector have had at their core the end goal of reducing operational expenses while maintaining or improving service quality, focused on driving efficiency in certain day to day business activities. Such redesign efforts, however, must take several other factors into account, factors which are quite often ignored at the ultimate expense of the customer.

Beyond Efficiency

Beyond Efficiency PDF Author: Josefin Wangel
Publisher: AADR
ISBN: 9783887786113
Category :
Languages : en
Pages : 224

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Book Description
How could a more just and sustainable living environment be like? This anthology seeks to shed new light on how the design of built living environments shapes the possibilities for everyday life to be sustainable- The centerpiece of the anthology is a selection of speculative design experiments, including e.g. Weather Wash, Biophilia, and Interstitial Interventions. Moving from an analysis o 'what is' to an exploration of 'what if', the design experiments seek to articulate the limitations of ecomodernist urban sustainability while also opening up for alternatives. The design experiments are complemented by a number of essays, expanding on frustrations and reflections, and proving insight into how a design driven research process might be carried out, including methodological troubles. If you have an interest in planning and design for urban sustainability, futures studies and speculation, and/or design-driven research, then this book is definitely for you.

Beyond Economic Efficiency in United States Tax Law

Beyond Economic Efficiency in United States Tax Law PDF Author: David A. Brennen
Publisher: Aspen Publishing
ISBN: 1454818999
Category : Law
Languages : en
Pages : 489

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Book Description
A collection of unconventional voices, BEYOND ECONOMIC EFFICIENCY IN UNITED STATES TAX LAW articulates alternative approaches to traditional economic analysis that provide a fuller understanding of tax law. Twelve original essays shed new light on classical tax theory by demonstrating that efficiency should not be the sole mechanism for examining the merits of the U.S. tax system. Factors such as race, gender, ethics, fairness, social justice, and political theory, to name a few should play a vital role in the design of the tax system. Reliance upon the myth that markets function solely by reference to efficiency concerns can be expected to result in a poorly functioning tax regime. Covering a broad range of topics including healthcare, housing, theories of justice, wealth transfer taxation, taxation as regulation, international taxation, state and local taxation, retirement security, and the charitable tax exemption this trail-blazing anthology scrutinizes the tax code along many neglected lines of analysis, including fairness, redistribution, organizational behavior and hierarchy, and social justice.

Beyond Green Jobs

Beyond Green Jobs PDF Author: Daniel Villao
Publisher:
ISBN: 9780983628941
Category :
Languages : en
Pages : 138

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Book Description


Beyond HR

Beyond HR PDF Author: John W. Boudreau
Publisher: Harvard Business Press
ISBN: 1422148130
Category : Business & Economics
Languages : en
Pages : 269

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Book Description
Is your talent strategy a unique competitive advantage? As competition for top talent increases, companies must recognize that decisions about talent and its organization can have a significant strategic impact. Beyond HR shows how organizations can uncover distinctive talent contributions, strategically differentiate their HR practices and metrics, and more optimally allocate talent to create value. Illustrations from companies such as Disney, Boeing, and Corning describe a new decision science called Talentship, that reveals opportunities by identifying strategy pivot points and the optimal talent and organization decisions that address them. A unique framework helps readers identify their own distinctive strategic pivot points and connect them to talent decisions, showing how today’s “HR” can evolve to fulfill its potential as a source of strategic advantage.

Beyond the Market

Beyond the Market PDF Author: Jens Beckert
Publisher: Princeton University Press
ISBN: 140082544X
Category : Social Science
Languages : en
Pages : 377

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Book Description
Beyond the Market launches a sociological investigation into economic efficiency. Prevailing economic theory, which explains efficiency using formalized rational choice models, often simplifies human behavior to the point of distortion. Jens Beckert finds such theory to be particularly weak in explaining such crucial forms of economic behavior as cooperation, innovation, and action under conditions of uncertainty--phenomena he identifies as the proper starting point for a sociology of economic action. Beckert levels an enlightened critique at neoclassical economics, arguing that understanding efficiency requires looking well beyond the market to the social, cultural, political, and cognitive factors that influence the coordination of economic action. Beckert searches social theory for the components of an alternative theory of action, one that accounts for the social embedding of economic behavior. In Durkheim and Parsons he finds especially useful approaches to cooperation; in Luhmann, a way to understand how people act under highly contingent conditions; and in Giddens, an understanding of creative action and innovation. Together, these provide building blocks for a research program that will yield a theoretically sophisticated understanding of how economic processes are coordinated and the ways that markets are embedded in social, cultural, and cognitive structures. Containing one of the most fully informed critiques of the neoclassical analysis of economic efficiency--as well as one of the most thoughtful blueprints for economic sociology--this book reclaims for sociology the study of one of the most important arenas of human action.

Go Beyond

Go Beyond PDF Author: Neville Pritchard
Publisher: AuthorHouse
ISBN: 1546290133
Category : Business & Economics
Languages : en
Pages : 216

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Book Description
When Gallups Global Workforce Study was released, we found out that only 13 percent of people in 143 countries reported being engaged in their work and 24 percent reported being actively disengaged. Some might ask what this does to workplace productivity, but a more important question to ask is this: What does it do to the quality of work life for millions of employees? Go Beyond seeks to solve both problems that human resources professionals face. It starts with the premise that all related functions and departments need to coordinate in providing people support. The book will help you: recruit the best people to work for your organization; keep staff engaged with their work; overcome challenges associated with change; and cultivate a workplace culture where excellence can thrive. The authors also address the growing importance of HR analytics and how interpreting data can provide the insights needed to make sound business decisions. Make employees a priority and achieve better results for them, yourself, and your organization with the insights and best practices in Go Beyond.

The Cult of Efficiency

The Cult of Efficiency PDF Author: Janice Gross Stein
Publisher: House of Anansi
ISBN: 0887846785
Category : Education
Languages : en
Pages : 325

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Book Description
"This thought-provoking discourse on the unquestioned pursuit of efficiency reveals how the discussion of efficiency in the delivery of public goods, such as education and health care, has risen to prominence in postindustrial society. Stein's provocative argument, reminiscent of the thinking of Lewis Mumford, demonstrates that efficiency can too often be a cloak for political agendas, and that pressure for efficiency can actually be a detrimental rather than a positive force. Citizens in public schools, community clinics, and hospitals are shown engaging directly with such agendas, redrawing the face of the state as they impose new ways of delivering public goods. Stein demonstrates how they are calling not only for efficiency but for accountability and choice as they confront the dilemmas of democratic processes in a global age."

Corporate Responsibility

Corporate Responsibility PDF Author: Paul A Argenti
Publisher: SAGE Publications
ISBN: 1483383113
Category : Business & Economics
Languages : en
Pages : 385

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Book Description
"This is the cutting-edge textbook on a managerial approach to corporate responsibility. Students and executives will benefit a great deal by studying the cases and best practices that are here. It’s a terrific book." —Ed Freeman, Elis and Signe Olsson Professor of Business Administration, Darden School of Business, University of Virginia Corporate Responsibility offers a concise and comprehensive introduction to the functional area of corporate responsibility. Readers will learn how corporate responsibility is good for business and how leaders balance their organization’s needs with responsibilities to key constituencies in society. Author Paul A. Argenti engages students with new and compelling cases by focusing on the social, reputational, or environmental consequences of corporate activities. Students will learn how to make difficult choices, promote responsible behavior within their organizations, and understand the role personal values play in developing effective leadership skills.

Organizational Change for Corporate Sustainability

Organizational Change for Corporate Sustainability PDF Author: Dexter Colboyd Dunphy
Publisher: Psychology Press
ISBN: 9780415287401
Category : Business & Economics
Languages : en
Pages : 342

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Book Description
Using specific examples of incremental and transformational changes, and outlining the long-term corporate benefits of sustainability, the book examines the changes required to achieve true sustainability.