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Author: Shareef Mahdavi
Publisher:
ISBN: 9781734412727
Category :
Languages : en
Pages : 266
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Book Description
Why is it that some businesses seem to get it when it comes to customer experience, while others miss it completely? The same could be said of medical practices. Doctors are constantly looking for new ways to improve their practices. The problem is they're often looking in the wrong places. Beyond Bedside Manner guides the practice to redefine the doctor-patient relationship in ways that create much more value for the doctor, the patient, and the practice. With insights gained across 3 decades of working with practices across many specialties, author Shareef Mahdavi shows the way to build the modern practice based on creating a memorable patient experience on par with our best customer experiences.
Author: Shareef Mahdavi
Publisher:
ISBN: 9781734412727
Category :
Languages : en
Pages : 266
Get Book Here
Book Description
Why is it that some businesses seem to get it when it comes to customer experience, while others miss it completely? The same could be said of medical practices. Doctors are constantly looking for new ways to improve their practices. The problem is they're often looking in the wrong places. Beyond Bedside Manner guides the practice to redefine the doctor-patient relationship in ways that create much more value for the doctor, the patient, and the practice. With insights gained across 3 decades of working with practices across many specialties, author Shareef Mahdavi shows the way to build the modern practice based on creating a memorable patient experience on par with our best customer experiences.
Author: Suzanne Gordon
Publisher: Cornell University Press
ISBN: 0801469228
Category : Medical
Languages : en
Pages : 113
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Book Description
In recent years, there has been growing awareness of the need for interprofessional cooperation in healthcare. Countless studies have shown that genuine teamwork and team intelligence are critical to patient safety. Poor communication among health care personnel is a major factor in hospital errors, even more so than the level of staff competence and experience. This is why many schools for health professionals and major health care employers now promote interprofessional education and cooperation. Bedside Manners is a play about workplace relations among physicians, nurses, others who work in health care, and patients—and how their interaction affects the quality of patient care, for better or worse. The accompanying workbook helps educators, managers, patient safety advocates, administrators, and union representatives to analyze and discuss the issues raised in the play. When presented in hospitals, universities, and health care conferences all over the United States, Bedside Manners invariably sparks a vibrant conversation about patient safety problems and how to solve them, job satisfaction and stress, and the importance of information sharing and mutual respect. As text or script, this play is a unique teaching tool for medical and nursing schools, and other health professional schools and continuing education programs involving health care clinicians and staff of all kinds.
Author: John R. DiJulius
Publisher: Greenleaf Book Group
ISBN: 1626346445
Category : Business & Economics
Languages : en
Pages : 276
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Book Description
Creating Authentic Customer Connections in a High-Tech World In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever—and they will be the key to success for businesses moving forward. As he aptly states, “Being able to build true sustainable relationships is the biggest competitive advantage in a world where automation, artificial intelligence, and machine learning are eliminating the human experience, which is what creates the emotional connections that build true customer loyalty.” This book reminds readers of the importance of personal connections and shows them how to attain meaningful, lasting relationships with their customers.
Author: David Neilsen
Publisher: Crown Books for Young Readers
ISBN: 1101935820
Category : Juvenile Fiction
Languages : en
Pages : 370
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Book Description
Fans of A Series of Unfortunate Events and Coraline will devour this dark and creepy, humor-laced tale about four siblings who discover a mysterious world where secrets hide around every corner. When a family disaster forces the four Rothbaum children to live with their aunt Gladys, they immediately know there is something strange about their new home. The crazy, circular house looks like it stepped out of a scary movie. The front entrance is a four-story-tall drawbridge. And the only food in Aunt Gladys’s kitchen is an endless supply of Honey Nut Oat Blast Ring-a-Dings cereal. Strangest of all are the doors—there are none. Every doorway is a wide-open passageway—even the bathroom! Who lives in a house with no doors? Their unease only grows when Aunt Gladys disappears for long stretches of time, leaving them alone to explore the strange house. When they discover just what Aunt Gladys has been doing with all her doors, the shocked siblings embark on an adventure that changes everything they believe about their family and the world.
Author: Theophilus Parvin
Publisher:
ISBN:
Category : Obstetrics
Languages : en
Pages : 722
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Book Description
Author: Brian Boyle
Publisher: Simon and Schuster
ISBN: 1632209292
Category : Health & Fitness
Languages : en
Pages : 238
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Book Description
Brian Boyle tells a personal story of his fight back from near death after a horrific automobile accident. He focuses on his experience as a patient who, while in a two-month long medically induced coma, was unable to move or talk to anyone around him, yet he was able to hear, see and feel pain. Brian slowly clawed his way back to the living and found the strength to live to tell his story in his acclaimed memoir, Iron Heart. Now Brian provides vital information from the patient’s perspective to help caregivers gain valuable insight that will help them understand new ways on how to provide care to both patients and their families. By completion of this book, the participant will be able to: Recognize the variety of feelings and emotions of the patient Identify simple methods and interventions to provide emotional support to relax the patient Determine the importance of particular amenities to a patient who may be unable to communicate Evaluate patient life-history to determine appropriate intervention techniques Understand the motivational role that communication has between the healthcare provider and the patient and his or her family Brian’s story about catastrophe, survival, and transcending all odds has implemented new and innovative strategies for improving patient safety and quality of care on a national level, as well as serving as a learning experience for healthcare providers of all levels and backgrounds. When it comes to the patient experience, Brian has become a mouthpiece for the voiceless.
Author: Kit Laybourne
Publisher: Rowman & Littlefield
ISBN: 1599217201
Category : Computers
Languages : en
Pages : 307
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Book Description
If you’ve dabbled in digital photography but want to do more with your pictures, here is a comprehensive but nontechnical handbook that shows you how to take better photos and use your images more creatively. Mediapedia is a friendly, full-color resource that gives everyone an understanding of the creative power they’ve already got at hand, with the equipment they already own. Like an encyclopedia, Mediapedia is a classic desktop resource. Chapters on digital photography, image editing, type & layout, illustration, slide shows, and distribution are organized as a sequence of terms referring to the tools and techniques you can use to achieve particular effects. Author Kit Laybourne, an accomplished filmmaker and animator, describes scores of ways you can work with photos, fonts, Photoshop, Powerpoint, and illustration programs to enhance any personal media project—or create a new one. Laybourne writes in a friendly style that is as much about helping you figure out what looks good as it is about conveying the technical know-how you need. He includes more than 800 illustrations—photos, hand-drawn sketches, and screen grabs—that depict ideas for everything from improving your photography skills to cropping and altering pictures, creating entertaining slide shows, and adding illustration and type to cards and flyers. You’ll learn how to share your creative media in paper form as well as via the Internet. With Mediapedia in your library, you’ll have the tools, instruction, and inspiration to make your personal media projects creative and impressive. Creative tips and explanations include: Tools and techniques that are immediately usable by anyone who downloads photos onto a computer Terms, definitions, explanations, illustrations, and captions are all self-contained units, with related information on the same page Provides examples of good photography and design to help you take your own “personal media” projects to the next level Everything you’ve wanted to know about your digital photos but were afraid to ask
Author: Sinclair Lewis
Publisher: Aegitas
ISBN: 0369407636
Category : Fiction
Languages : en
Pages : 604
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Book Description
Arrowsmith is often described as the first "scientific" novel. The books explores medical and scientific themes in a fictional way and it is difficult to think of an earlier book that does this. Although he was not a doctor, Sinclair Lewis and s father was and he was greatly helped in the preparation of the manuscript by the science writer Paul de Kruif. It was de Kruif who brings a reality to the book that is almost biographical. This reality means that the books heralds the real impact of advances in drugs, public health, and immunology that were about to change the world. It also satirises those medical and scientific practitioners whose pursuit of fame and fortune, at the expense of truth, remains just as pertinent today. The book was first published in 1925 and was a popular and commercial success. It was awarded a Pulitzer Prize in 1926 which was refused by Sinclair Lewis. He was later to win the Nobel Prize for Literature—which he accepted.
Author: Graham Greene
Publisher: Random House
ISBN: 144816480X
Category : Fiction
Languages : en
Pages : 265
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Book Description
On its first appearance in 1957, Hugh and Graham Greene's The Spy's Bedside Book provoked a storm of interest, and, perhaps unsurprisingly, 100 copies were bought by East German Intelligence. This classic anthology, with a new introduction by the former head of MI5, Stella Rimington, includes stories by some of the great writers on spying and many practitioners, including Ian Fleming and John Buchan, Sir Robert Baden-Powell and Belle Boyd, Walter Schellenberg and Major André, Sir Paul Dukes and Vladimir Petrov, and. from the golden age of mystery and suspense, William Le Queux and E. Phillips Oppenheim. There are also some unexpected figures: William Blake, D.H. Lawrence and Thomas Mann, all suspected of spying in three great wars. How can you hide messages in a boiled egg? Why should you always put pepper in your vodka when in Russia? Answers to these questions and much more can be found in this thrilling collection, which will enthral readers once again with its tales of espionage from a bygone era.
Author: Chris Gabbard
Publisher: Beacon Press
ISBN: 0807060585
Category : Biography & Autobiography
Languages : en
Pages : 242
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Book Description
An unflinching and luminous memoir that explores a father’s philosophical transformation when he must reconsider the questions what makes us human? and whose life is worth living? Before becoming a father, Chris Gabbard was a fast-track academic finishing his doctoral dissertation at Stanford. A disciple of Enlightenment thinkers, he was a devotee of reason, believed in the reliability of science, and lived by the dictum that an unexamined life is not worth living. That is, until his son August was born. Despite his faith that modern medicine would not fail him, August was born with a severe traumatic brain injury as a likely result of medical error and lived as a spastic quadriplegic who was cortically blind, profoundly cognitively impaired, and nonverbal. While Gabbard tried to uncover what went wrong during the birth and adjusted to his new role raising a child with multiple disabilities, he began to rethink his commitment to Enlightenment thinkers—who would have concluded that his son was doomed to a life of suffering. But August was a happy child who brought joy to just about everyone he met in his 14 years of life—and opened up Gabbard’s capacity to love. Ultimately, he comes to understand that his son is undeniably a person deserving of life. A Life Beyond Reason will challenge readers to reexamine their beliefs about who is deserving of humanity.
