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Author: Shareef Mahdavi
Publisher:
ISBN: 9781734412727
Category :
Languages : en
Pages : 266
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Book Description
Why is it that some businesses seem to get it when it comes to customer experience, while others miss it completely? The same could be said of medical practices. Doctors are constantly looking for new ways to improve their practices. The problem is they're often looking in the wrong places. Beyond Bedside Manner guides the practice to redefine the doctor-patient relationship in ways that create much more value for the doctor, the patient, and the practice. With insights gained across 3 decades of working with practices across many specialties, author Shareef Mahdavi shows the way to build the modern practice based on creating a memorable patient experience on par with our best customer experiences.
Author: Shareef Mahdavi
Publisher:
ISBN: 9781734412727
Category :
Languages : en
Pages : 266
Get Book Here
Book Description
Why is it that some businesses seem to get it when it comes to customer experience, while others miss it completely? The same could be said of medical practices. Doctors are constantly looking for new ways to improve their practices. The problem is they're often looking in the wrong places. Beyond Bedside Manner guides the practice to redefine the doctor-patient relationship in ways that create much more value for the doctor, the patient, and the practice. With insights gained across 3 decades of working with practices across many specialties, author Shareef Mahdavi shows the way to build the modern practice based on creating a memorable patient experience on par with our best customer experiences.
Author: Suzanne Gordon
Publisher: Cornell University Press
ISBN: 0801469228
Category : Medical
Languages : en
Pages : 113
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Book Description
In recent years, there has been growing awareness of the need for interprofessional cooperation in healthcare. Countless studies have shown that genuine teamwork and team intelligence are critical to patient safety. Poor communication among health care personnel is a major factor in hospital errors, even more so than the level of staff competence and experience. This is why many schools for health professionals and major health care employers now promote interprofessional education and cooperation. Bedside Manners is a play about workplace relations among physicians, nurses, others who work in health care, and patients—and how their interaction affects the quality of patient care, for better or worse. The accompanying workbook helps educators, managers, patient safety advocates, administrators, and union representatives to analyze and discuss the issues raised in the play. When presented in hospitals, universities, and health care conferences all over the United States, Bedside Manners invariably sparks a vibrant conversation about patient safety problems and how to solve them, job satisfaction and stress, and the importance of information sharing and mutual respect. As text or script, this play is a unique teaching tool for medical and nursing schools, and other health professional schools and continuing education programs involving health care clinicians and staff of all kinds.
Author: John R. DiJulius
Publisher: Greenleaf Book Group
ISBN: 1626346445
Category : Business & Economics
Languages : en
Pages : 276
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Book Description
Creating Authentic Customer Connections in a High-Tech World In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever—and they will be the key to success for businesses moving forward. As he aptly states, “Being able to build true sustainable relationships is the biggest competitive advantage in a world where automation, artificial intelligence, and machine learning are eliminating the human experience, which is what creates the emotional connections that build true customer loyalty.” This book reminds readers of the importance of personal connections and shows them how to attain meaningful, lasting relationships with their customers.
Author: David Neilsen
Publisher: Crown Books for Young Readers
ISBN: 1101935847
Category : Juvenile Fiction
Languages : en
Pages : 370
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Book Description
Fans of A Series of Unfortunate Events and Coraline will devour this dark and creepy, humor-laced tale about four siblings who discover a mysterious world where secrets hide around every corner. When a family disaster forces the four Rothbaum children to live with their aunt Gladys, they immediately know there is something strange about their new home. The crazy, circular house looks like it stepped out of a scary movie. The front entrance is a four-story-tall drawbridge. And the only food in Aunt Gladys’s kitchen is an endless supply of Honey Nut Oat Blast Ring-a-Dings cereal. Strangest of all are the doors—there are none. Every doorway is a wide-open passageway—even the bathroom! Who lives in a house with no doors? Their unease only grows when Aunt Gladys disappears for long stretches of time, leaving them alone to explore the strange house. When they discover just what Aunt Gladys has been doing with all her doors, the shocked siblings embark on an adventure that changes everything they believe about their family and the world.
Author: Theophilus Parvin
Publisher:
ISBN:
Category : Obstetrics
Languages : en
Pages : 722
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Book Description
Author: Brian Boyle
Publisher: Simon and Schuster
ISBN: 1632209292
Category : Health & Fitness
Languages : en
Pages : 238
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Book Description
Brian Boyle tells a personal story of his fight back from near death after a horrific automobile accident. He focuses on his experience as a patient who, while in a two-month long medically induced coma, was unable to move or talk to anyone around him, yet he was able to hear, see and feel pain. Brian slowly clawed his way back to the living and found the strength to live to tell his story in his acclaimed memoir, Iron Heart. Now Brian provides vital information from the patient’s perspective to help caregivers gain valuable insight that will help them understand new ways on how to provide care to both patients and their families. By completion of this book, the participant will be able to: Recognize the variety of feelings and emotions of the patient Identify simple methods and interventions to provide emotional support to relax the patient Determine the importance of particular amenities to a patient who may be unable to communicate Evaluate patient life-history to determine appropriate intervention techniques Understand the motivational role that communication has between the healthcare provider and the patient and his or her family Brian’s story about catastrophe, survival, and transcending all odds has implemented new and innovative strategies for improving patient safety and quality of care on a national level, as well as serving as a learning experience for healthcare providers of all levels and backgrounds. When it comes to the patient experience, Brian has become a mouthpiece for the voiceless.
Author: Sinclair Lewis
Publisher: Simon and Schuster
ISBN: 1649741286
Category : Fiction
Languages : en
Pages : 390
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Book Description
Arrowsmith has been inspirational for several generations of med students. Martin Arrowsmith agonizes over his career and life decisions never sure if he’s making the correct descisions. While the book details Arrowsmith's pursuit of the noble ideals of medical research for the benefit of mankind and of selfless devotion to the care of patients, Lewis throws many less noble temptations and self deceptions in Arrowsmith’s path. The attractions of financial security, recognition, even wealth and power distract Arrowsmith from his original plan to follow in the footsteps of his first mentor, Max Gottlieb, a brilliant but abrasive bacteriologist. A powerful novel that asks more questions than it answers. Winner of the Pulitzer Prize.
Author: Jack Townsend
Publisher: Jack Townsend
ISBN:
Category : Fiction
Languages : en
Pages : 345
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Book Description
Nightshift clerk and high-functioning insomniac Jack is back to work, trying his best to keep out of trouble. But when his chain-smoking coworker discovers a mysterious radio signal revealing the guarded secrets of their town, Jack will learn that an annoying new dayshift manager is far from the worst of his problems. In this second installment of the Gas Station saga, Jack finds himself entangled in his most harrowing adventure yet. With the newest crew of coworkers along for the ride and the resident psychopath out for his blood, our hero(?) must navigate the drama of small-town murder conspiracies, vigilante justice, and demonic summoning rituals...whether he wants to or not.
Author: Robert M. Sade
Publisher: Oxford University Press
ISBN: 0190204532
Category : Medical
Languages : en
Pages : 385
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Book Description
According to popular belief, technical skill is far more important for surgeons than thoughtful deliberation. Nothing could be further from the truth. Although surgeons must sometimes make decisions rapidly on the basis of incomplete evidence and must respond to unexpected catastrophes in the operating room rapidly, those events are intermittent - most of the time surgeons deliberate on diagnostic problems and thoughtfully manage postoperative care, which is often intellectually challenging.The relationship of surgeons with their patients is, in a real sense, far more intimate and trusting than that of any other professional, a claim that is supported by the fact that patients surrender their bodies to their surgeons in a state of total helplessness and vulnerability when they undergo anesthesia. Because of that responsibility, no other professional group has a greater sense of dedication to the welfare of their patients than surgeons.Surgical culture is deeply steeped in ethics, and surgeons confront and resolve ethical dilemmas as much or more than most other professionals, although they often may not recognize the situations they resolve are problems in ethics - they are just part of the daily routine. This book is a compendium of articles from the recent surgical literature that address ethical issues chosen by surgeons because they are controversial and pertinent to the practice of surgery. The reader will not find a great deal of sophisticated dissection of fine philosophical distinctions in these discussions of ethical conflicts and controversies in surgery. Instead, they will discover differing viewpoints from thoughtful essayists, mostly surgeons, whose feet are firmly in contact with the ground and who have extensive experience in the real world of surgery, medicine, and law.
Author: Danielle Ofri, MD
Publisher: Beacon Press
ISBN: 0807073334
Category : Medical
Languages : en
Pages : 267
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Book Description
“A fascinating journey into the heart and mind of a physician” that explores the doctor-patient relationship, the flaws in our health care system, and how doctors’ emotions impact medical care (Boston Globe) While much has been written about the minds and methods of the medical professionals who save our lives, precious little has been said about their emotions. Physicians are assumed to be objective, rational beings, easily able to detach as they guide patients and families through some of life’s most challenging moments. But understanding doctors’ emotional responses to the life-and-death dramas of everyday practice can make all the difference on giving and getting the best medical care. Digging deep into the lives of doctors, Dr. Danielle Ofri examines the daunting range of emotions—shame, anger, empathy, frustration, hope, pride, occasionally despair, and sometimes even love—that permeate the contemporary doctor-patient connection. Drawing on scientific studies, including some surprising research, Dr. Ofri offers up an unflinching look at the impact of emotions on health care. Dr. Ofri takes us into the swirling heart of patient care, telling stories of caregivers caught up and occasionally torn down by the whirlwind life of doctoring. She admits to the humiliation of an error that nearly killed one of her patients. She mourns when a beloved patient is denied a heart transplant. She tells the riveting stories of an intern traumatized when she is forced to let a newborn die in her arms, and of a doctor whose daily glass of wine to handle the frustrations of the ER escalates into a destructive addiction. Ofri also reveals that doctors cope through gallows humor, find hope in impossible situations, and surrender to ecstatic happiness when they triumph over illness.
