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Author: Trevor Arden
Publisher:
ISBN: 9780954874421
Category : Customer services
Languages : en
Pages : 0
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Author: Trevor Arden
Publisher:
ISBN: 9780954874421
Category : Customer services
Languages : en
Pages : 0
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Author: Massimo Parravicini
Publisher: Business Expert Press
ISBN: 1631572598
Category : Business & Economics
Languages : en
Pages : 221
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Book Description
In many FMCG companies, the challenges for the sales function are to develop effective sales strategies and to deliver excellent sales operations in order to support the achievement of business targets. The purpose of this book is to provide a practical guide to sales management through the analysis of its key components: route to market, sales strategy, key performance indicators, organizational models, sales force management, customer business planning, order to cash, and sales and operations planning. For each of these topics, the content of this book is a balance of theory, practical tips, and useful tools, keeping in mind not only the “what,” but also the “how” of the implementation. The reader will learn how to map sales channels, assess a customer base, design a sales strategy, build a sales scorecard, and organize a sales team’s frontline and back ofi ce. The book also covers how to structure trade category plans, customer business plans, and customer negotiation plans and how to optimize the sales team’s contribution to the company’s key fundamental processes. It concludes with an overview of the future challenges of sales management.
Author: Colin Scott
Publisher: Springer
ISBN: 331977185X
Category : Business & Economics
Languages : en
Pages : 208
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Book Description
This essential guide brings supply chain theory to life. Intended for readers with a business interest in supply chain management, the book covers the key topics in eleven chapters, including planning, sourcing, making, delivering and returning, as well as strategy, people, finance, customer service and outsourcing. Each chapter starts with a brief summary and learning objectives that guide the reader through the text. This second edition also explores digital, sustainability and innovation impacts on today’s global supply chains. The book is written in a clear and simple way, featuring a variety of figures, tables and recommendations for further reading. The respective chapters conclude with real-life case studies from different companies, illustrating best practices. In the course of their work, the authors have met professionals all over the world who are passionate about their business achievements. By including their vivid examples, the guide brings theory to life, enabling readers to understand and embrace the concepts and ideas presented. Colin Scott, Henriette Lundgren and Paul Thompson are experts in supply chain management and have worked with practitioners in businesses across the globe. Endorsement: This guide is a really useful reminder of what good practice is and how it should be applied within supply chain management. The book is relevant for students of supply chain management and professional practitioners alike. This book offers an invaluable guide to understanding the specific dynamics of your supply chain and the fundamentals underpinning it. It provides the framework for delivering a supply chain strategy based upon recognised best practice. Martin McCourt, CEO, Dyson Limited .
Author: Sangam Racherla
Publisher: IBM Redbooks
ISBN: 0738434132
Category : Computers
Languages : en
Pages : 618
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Book Description
This IBM® Redbooks® publication represents a compilation of best practices for deploying and configuring IBM Midrange System StorageTM servers, which include the DS4000® and the DS5000 family of products. This book is intended for IBM technical professionals, Business Partners, and customers responsible for the planning, deployment, and maintenance of the IBM Midrange System Storage family of products. We realize that setting up DS4000 and DS5000 Storage Servers can be a complex task. There is no single configuration that will be satisfactory for every application or situation. First, we provide a conceptual framework for understanding the hardware in a Storage Area Network. Then we offer our guidelines, hints, and tips for the physical installation, cabling, and zoning, using the Storage Manager setup tasks. After that, we turn our attention to the performance and tuning of various components and features, including numerous guidelines. We look at performance implications for various application products such as DB2®, Oracle, Tivoli® Storage Manager, Microsoft® SQL server, and in particular, Microsoft Exchange with IBM Midrange System Storage servers. Then we review the various tools available to simulate workloads and to measure, collect, and analyze performance data. We also consider the AIX® environment, including High Availability Cluster Multiprocessing (HACMPTM) and General Parallel File System (GPFSTM). Finally, we provide a quick guide to the storage server installation and configuration using best practices. This edition of the book also includes guidelines for managing and using the DS4000 and DS5000 with the IBM System Storage SAN Volume Controller (SVC).
Author: Mary Lovelace
Publisher: IBM Redbooks
ISBN: 0738437026
Category : Computers
Languages : en
Pages : 632
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Book Description
IBM® Scale Out Network Attached Storage (SONAS) is a Scale Out NAS offering designed to manage vast repositories of information in enterprise environments requiring very large capacities, high levels of performance, and high availability. The IBM SONAS appliance provides a range of reliable, scalable storage solutions for a variety of storage requirements. These capabilities are achieved by using network access protocols such as NFS, CIFS, HTTPS, FTP, and SCP. Using built-in RAID technologies, all data is well protected with options to add additional protection through mirroring, replication, snapshots, and backup. These storage systems are also characterized by simple management interfaces that make their installation, administration, and troubleshooting uncomplicated and straightforward. This IBM Redbooks® publication is the companion to the IBM Redbooks publication, SONAS Concepts, Architecture, and Planning Guide, SG24-7963. It is intended for storage administrators who have ordered their SONAS solution and are ready to install, customize, and use it. A quick start scenario takes you through common SONAS administration tasks to familiarize you with the SONAS system through the GUI and CLI. Backup and availability scenarios as well as best practices for setting up and troubleshooting hints and tips are included.
Author: Stephanie Edwards
Publisher:
ISBN: 9780954874414
Category : Customer services
Languages : en
Pages : 212
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Author: Institute of Civil Engineers
Publisher: Institution of Civil Engineers
ISBN: 9780727736505
Category : Technology & Engineering
Languages : en
Pages : 0
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Book Description
Offers guidance to clients on the many ways in which they can positively influence the success of their projects - both during the planning, development and implementation stages, as well as during operation and final decommissioning. This guide presents the examples of good client practice and practice initiatives in the UK construction industry.
Author: Richard Whittington
Publisher: John Wiley & Sons
ISBN: 1119996228
Category : Psychology
Languages : en
Pages : 304
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Book Description
Self-Harm and Violence: Towards Best Practice in Managing Risk in Mental Health Services presents the first exploration of the most effective clinical practice techniques relating to the management of risk in mental health care settings. Based on the Department of Health’s Best Practice in Managing Risk guidance document, which was developed over a 12-month period in consultation with a national expert advisory group Features contributions from many members of the group that drew up the Best Practice document – all leading theoreticians and practitioners in their particular fields – and embeds the principles laid out in the guidelines in real world practice Reveals how contemporary risk management is a multidisciplinary and collaborative enterprise in which practitioners from different professions need to engage with each other in order to achieve success
Author: Renee Evenson
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0814417159
Category : Business & Economics
Languages : en
Pages : 225
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Book Description
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting * Time management * Team development * Conflict resolution * Providing feedback * Monitoring performance * Conducting meetings * Managing challenges * Listening * Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.
Author:
Publisher:
ISBN:
Category : Database management
Languages : en
Pages : 402
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Book Description
