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Author: Jack Mitchell
Publisher: Hachette Books
ISBN: 1401398049
Category : Business & Economics
Languages : en
Pages : 312
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Book Description
Revised and updated for the first time since original publication! Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world." If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, Hug Your Customers. The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits by providing exceptional customer service. It's that simple says Jack Mitchell. Hug Your Customers shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace. Filled with accessible advice, personal case studies and tips any businessperson can use, Hug Your Customers is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.
Author: Jack Mitchell
Publisher: Hachette Books
ISBN: 1401398049
Category : Business & Economics
Languages : en
Pages : 312
Get Book Here
Book Description
Revised and updated for the first time since original publication! Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world." If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, Hug Your Customers. The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits by providing exceptional customer service. It's that simple says Jack Mitchell. Hug Your Customers shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace. Filled with accessible advice, personal case studies and tips any businessperson can use, Hug Your Customers is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.
Author: Jack Buck
Publisher: Simon and Schuster
ISBN: 1613216793
Category : Sports & Recreation
Languages : en
Pages : 301
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Book Description
In his forthright and honest autobiography, former St. Louis Cardinal, World Series, and Super Bowl broadcaster Jack Buck entertains all of his fans once more in a different setting. Jack Buck: "That's a Winner!" does more than entertain, however. It provides readers with an inside look at a man they listened to so often, they considered him part of the family. From the days of growing up working at the drive-in, to his time in the army, to his first stint on TV, and so much more, the reader learns about how he became the legendary broadcaster who fans came to adore. Buck also covers his time working with Harry Caray, the St. Louis Cardinals’ August A. Busch Jr. and Whitey Herzog eras, and all the way through the 1990s. A perfect gift for any fan of the legendary play-by-play announcer! Skyhorse Publishing, as well as our Sports Publishing imprint, are proud to publish a broad range of books for readers interested in sports—books about baseball, pro football, college football, pro and college basketball, hockey, or soccer, we have a book about your sport or your team. Whether you are a New York Yankees fan or hail from Red Sox nation; whether you are a die-hard Green Bay Packers or Dallas Cowboys fan; whether you root for the Kentucky Wildcats, Louisville Cardinals, UCLA Bruins, or Kansas Jayhawks; whether you route for the Boston Bruins, Toronto Maple Leafs, Montreal Canadiens, or Los Angeles Kings; we have a book for you. While not every title we publish becomes a New York Times bestseller or a national bestseller, we are committed to publishing books on subjects that are sometimes overlooked by other publishers and to authors whose work might not otherwise find a home.
Author: Frank Eliason
Publisher: John Wiley & Sons
ISBN: 1118217225
Category : Business & Economics
Languages : en
Pages : 240
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Book Description
A guide to refocusing your business on those who matter most: customers and employees. Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get instant feedback about their products and services, and more. So why, then, are most companies not doing this? Instead, it seems as if customer service is at an all time low, and that the few companies who are choosing to focus on their customers are experiencing a great competitive advantage. At Your Service explains the importance of refocusing your business on your customers and your employees, and just how to do it. Explains how to create a culture of empowered employees who understand the value of a great customer experience Advises on the need to communicate that experience to their customers and potential customers Frank Eliason, recognized by BusinessWeek as the 'most famous customer service manager in the US, possibly in the world,' has built a reputation for helping large businesses improve the way they connect with customers and enhance their relationships At Your Service will appeal to leaders, managers, business owners, customer service professionals, and anyone who wants to learn how to add value to their organization.
Author: Deanna Sclar
Publisher: John Wiley & Sons
ISBN: 1119543703
Category : Transportation
Languages : en
Pages : 857
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Book Description
Auto Repair For Dummies, 2nd Edition (9781119543619) was previously published as Auto Repair For Dummies, 2nd Edition (9780764599026). While this version features a new Dummies cover and design, the content is the same as the prior release and should not be considered a new or updated product. The top-selling auto repair guide--400,000 copies sold--now extensively reorganized and updated Forty-eight percent of U.S. households perform at least some automobile maintenance on their own, with women now accounting for one third of this $34 billion automotive do-it-yourself market. For new or would-be do-it-yourself mechanics, this illustrated how-to guide has long been a must and now it's even better. A complete reorganization now puts relevant repair and maintenance information directly after each automotive system overview, making it much easier to find hands-on fix-it instructions. Author Deanna Sclar has updated systems and repair information throughout, eliminating discussions of carburetors and adding coverage of hybrid and alternative fuel vehicles. She's also revised schedules for tune-ups and oil changes, included driving tips that can save on maintenance and repair costs, and added new advice on troubleshooting problems and determining when to call in a professional mechanic. For anyone who wants to save money on car repairs and maintenance, this book is the place to start. Deanna Sclar (Long Beach, CA), an acclaimed auto repair expert and consumer advocate, has contributed to the Los Angeles Times and has been interviewed on the Today show, NBC Nightly News, and other television programs.
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 862
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Book Description
Author: Cheryl Bolen
Publisher: Harper & Appleton
ISBN: 1939602025
Category : Fiction
Languages : en
Pages : 254
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Book Description
The Regent Mysteries continue with Captain Jack and Lady Daphne. With His Lady's Assistance (Book 1 of The Regent Mysteries) was named a finalist in the 2012 International Digital Awards contest for long historical. In A Most Discreet Inquiry it all started quite innocently when Lady Daphne Chalmers's duchess sister came to her sleuthing sibling for help in retrieving love letters she wrote to Major Styles, now deceased. But as Daphne and her own lover, Captain Jack Dryden of His Majesty's Hussars, join forces to track down the letters, they follow a trail of treachery and murder that threatens the entire kingdom.
Author: Terry Brooks
Publisher: Del Rey
ISBN: 0525619976
Category : Fiction
Languages : en
Pages : 476
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Book Description
Escape to worlds full of adventure and magic in the first-ever Terry Brooks short-story collection, featuring both new and fan-favorite stories from all three of his major literary worlds: Shannara, Magic Kingdom, and The Word and the Void. Here are heroes fighting new battles and struggling to conquer the ghosts of the past. Here are quests both small and far reaching; heroism both intimate and vast. Here we learn of Garet Jax’s childhood, see how Allanon first located Shea Ohmsford, and follow an old wing-rider at the end of his life. Here we see Knights of the Word fighting demons within and without, and witness Ben Holiday and his daughter each trying to overcome the unique challenges that Landover offers. This collection of eleven tales is a must-have addition to the Terry Brooks canon—a delightful way to spend time with favorite characters, and a wonderful reminder of what makes a Brooks story such a timeless classic.
Author: Traci Wilton
Publisher: Kensington Books
ISBN: 1496733088
Category : Fiction
Languages : en
Pages : 337
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Book Description
Salem, Massachusetts, B&B owner Charlene Morris will need the luck of the Irish—and the help of a ghost—to unveil a hooded killer . . . Charlene has hired a van to ferry her B&B guests to an all-you-can-eat corned beef and cabbage dinner hosted by Salem’s Irish community at the Ancient Order of Hibernians club—but she should have booked a hearse. It’s never a good sign when the family black sheep drunkenly crashes a party by punching the guy dressed as a leprechaun. But things go from troublesome to fatal when Charlene stumbles upon a second brawl in an upper room—and this fight Connor Gallagher loses, his anonymous assailant rushing past Charlene, hidden by a hoodie. Now Detective Sam Holden has another homicide on his hands, with Charlene as the only eyewitness. Even if she can’t give the police sketch artist much to go on, Charlene is determined to ID the murderer, with the help of Dr. Jack Strathmore, the charming ghost who haunts her B&B. The answer lies in the motive, and to uncover that sleuth and spook will need to shine a light on Connor’s shady past—before the killer pulls another Irish goodbye . . .
Author: James Pratt
Publisher: James Pratt
ISBN: 1742981577
Category : Fiction
Languages : en
Pages : 415
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Book Description
When Donald Macleod, a scion of the mobile phone industry, suspects that subliminal messages transmitted over a German mobile phone network are impacting local by-elections in favour of the Neo-Nazi candidates, he sets out to find proof. To do so, he must confront Heinrich Von Scheer, owner of the German network. But before he can, Donald's plane crashes in the Swiss Alps and he is missing, presumed killed. His son, Jack, suspects Von Scheer, and determines to expose him. But Jack soon finds himself the subject of a Europe-wide manhunt, pursued by the Neo-Nazis as well as the authorities. Desperate and on the run, Jack seeks the help of his friend, Harry Donovan, and Fabiana Santini, an Interpol inspector who risks everything for this case - and for love. As the murder mystery deepens, Jack enlists more assistance in the form of a Swedish professor, a reformed Dutch smuggler, an embittered French telecommunications executive and a mysterious protector. Before he is hunted down, Jack must reach England - and the one man on earth who can help them...
Author: Alexander Smith
Publisher:
ISBN:
Category :
Languages : en
Pages : 348
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Book Description
