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Author: Stephen J. Frenkel
Publisher: Cornell University Press
ISBN: 1501724223
Category : Business & Economics
Languages : en
Pages : 336
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Book Description
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan. On the Front Line reveals similarities and differences found in work environments—such as variance in authority relations and division of labor—as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy.This seminal analysis of work in the service sector offers both a benchmark for consultants working with customer-contact organizations and valuable information for anyone concerned with the changing nature of work.
Author: Stephen J. Frenkel
Publisher: Cornell University Press
ISBN: 1501724223
Category : Business & Economics
Languages : en
Pages : 336
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Book Description
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan. On the Front Line reveals similarities and differences found in work environments—such as variance in authority relations and division of labor—as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy.This seminal analysis of work in the service sector offers both a benchmark for consultants working with customer-contact organizations and valuable information for anyone concerned with the changing nature of work.
Author: Chris DeRose
Publisher: Penguin
ISBN: 1101561718
Category : Business & Economics
Languages : en
Pages : 277
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Book Description
Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care
Author: Michael Grant
Publisher: HarperCollins
ISBN: 0062342177
Category : Young Adult Fiction
Languages : en
Pages : 219
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Book Description
An epic, genre-bending, and transformative new series that reimagines World War II with female soldiers fighting on the front lines. World War II, 1942. A court decision makes women subject to the draft and eligible for service. The unproven American army is going up against the greatest fighting force ever assembled, the armed forces of Nazi Germany. Three girls sign up to fight. Rio Richlin, Frangie Marr, and Rainy Schulterman are average girls, girls with dreams and aspirations, at the start of their lives, at the start of their loves. Each has her own reasons for volunteering: Rio fights to honor her sister; Frangie needs money for her family; Rainy wants to kill Germans. For the first time they leave behind their homes and families—to go to war. These three daring young women will play their parts in the war to defeat evil and save the human race. As the fate of the world hangs in the balance, they will discover the roles that define them on the front lines. They will fight the greatest war the world has ever known. Perfect for fans of Girl in the Blue Coat, Salt to the Sea, The Book Thief, and Code Name Verity, from New York Times bestselling author Michael Grant.
Author: John Weaver
Publisher: Xulon Press
ISBN: 1615791663
Category : Religion
Languages : en
Pages : 162
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Book Description
Since 2000, John Weaver has been A Flame on the Front Line sharing God's love in Afghanistan. He serves as a Team Leader for Shelter Now, which has been helping Afghans for over 25 years. John is the happy husband of Jeanne, whom he met and married in Afghanistan. "I saw John Weaver for the first time in October 2001 on ABC World News Tonight with Peter Jennings. When John's face appeared on the screen, I knew there was something special about him. I could see it in his eyes, his smile, and his interaction with the Afghan people." - Franklin Graham, President of the Billy Graham Evangelistic Association and Samaritan's Purse. Journey from America to Afghanistan is an invitation to step into an incredible adventure led by the Sovereign King. The voyage features views of earthly struggles and saving grace; painful experiences and purposeful excursions; disappointing failures and dreams fulfilled. It also explores aspects of life in the Islamic Republic of Afghanistan. This inspiring story is both enjoyable and unforgettable. Join us inside... John and Jeanne Weaver, with their three sons, live and work as a family of flames. You can contact them at
[email protected]. Proceeds from this book support the work of Shelter Now Afghanistan.
Author: Guy Westwell
Publisher: Wallflower Press
ISBN: 9781904764540
Category : Fiction
Languages : en
Pages : 148
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Book Description
'War Cinema' presents an introduction to and overview of films that take war as their main theme. Framing the era with 'Apocalypse Now' and 'Apocalypse Now Redux', the author initially focuses on Vietnam on film in the 1970s and 1980s and how this divisive war was represented.
Author: Marie Colvin
Publisher: HarperCollins UK
ISBN: 0007487975
Category : Language Arts & Disciplines
Languages : en
Pages : 750
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Book Description
Veteran Sunday Times war correspondent, Marie Colvin was killed in February 2012 when covering the uprising in Syria. On the Front Line is an Orwell Special Prize winning journalism collection from veteran war correspondent Marie Colvin, who is the subject of the movie A Private War, starring Rosamund Pike and Jamie Dornan.
Author: Jo Boyden
Publisher: Berghahn Books
ISBN: 9781845450342
Category : Social Science
Languages : en
Pages : 308
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Book Description
This series reflects the multidisciplinary nature of the field and includes within its scope international law, anthropology, medicine, geopolitics, social psychology and economics.
Author: Matthew J. Martin, MD, FACS
Publisher: Springer Science & Business Media
ISBN: 1441960791
Category : Medical
Languages : en
Pages : 536
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Book Description
Both editors are active duty officers and surgeons in the U.S. Army. Dr. Martin is a fellowship trained trauma surgeon who is currently the Trauma Medical Director at Madigan Army Medical Center. He has served as the Chief of Surgery with the 47th Combat Support Hospital (CSH) in Tikrit, Iraq in 2005 to 2006, and most recently as the Chief of Trauma and General Surgery with the 28th CSH in Baghdad, Iraq in 2007 to 2008. He has published multiple peer-reviewed journal articles and surgical chapters. He presented his latest work analyzing trauma-related deaths in the current war and strategies to reduce them at the 2008 annual meeting of the American College of Surgeons. Dr. Beekley is the former Trauma Medical Director at Madigan Army Medical Center. He has multiple combat deployments to both Iraq and Afghanistan, and has served in a variety of leadership roles with both Forward Surgical Teams (FST) and Combat Support Hospitals (CSH).
Author: John Masefield
Publisher:
ISBN:
Category : Somme, 1st Battle of the, France, 1916
Languages : en
Pages : 152
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Book Description
Author:
Publisher: Marvel
ISBN: 9780785124696
Category : Comics & Graphic Novels
Languages : en
Pages : 160
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Book Description
