Author: Publisher:
ISBN:
Category : Hotels
Languages : en
Pages : 224
Book Description
Andrew Harper's Hideaway Report
Author: Andrew Harper's Q Club Worldwide Travel Directory
Author: The Travel and Tourism Index
Author: Princeton Alumni Weekly
Author: Publisher: princeton alumni weekly
ISBN:
Category :
Languages : en
Pages : 1000
Book Description
The Ultimate Question 2.0 (Revised and Expanded Edition)
Author: Fred ReichheldPublisher: Harvard Business Review Press
ISBN: 1422142396
Category : Business & Economics
Languages : en
Pages : 224
Book Description
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld: • Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success • Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers • Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.
Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications
Author: Management Association, Information ResourcesPublisher: IGI Global
ISBN: 1466665440
Category : Business & Economics
Languages : en
Pages : 1655
Book Description
Over generations, human society has woven a rich tapestry of culture, art, architecture, and history, personified in artifacts, monuments, and landmarks arrayed across the globe. Individual communities are looking to exploit these local treasures for the benefit of the travelers who come to see them. Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications considers the effect of cultural heritage and destinations of interest on the global economy from the viewpoints of both visitor and host. This broadly-focused, multi-volume reference will provide unique insights for travelers, business leaders, sightseers, cultural preservationists, and others interested in the unique variety of human ingenuity and innovation around the world.
Liz Claiborne
Author: Art OrtenbergPublisher: Rowman & Littlefield
ISBN: 158979494X
Category : Biography & Autobiography
Languages : en
Pages : 313
Book Description
Liz Claiborne's husband and business partner tells the story of her life and work.
South Africa News Update
Author: Publisher:
ISBN:
Category : South Africa
Languages : en
Pages : 374
Book Description
Consists of reproductions of articles from South African newspapers.
Readings and Cases in International Human Resource Management and Organizational Behavior
Author: B. Sebastian ReichePublisher: Routledge
ISBN: 1136700013
Category : Business & Economics
Languages : en
Pages : 497
Book Description
Readings and Cases in International Human Resource Management and Organizational Behavior, 5th Edition examines cross-cultural interactions between people, cultures and human resource systems in a wide variety of regions throughout the world. This is truly a Global collection. Features include: * new readings and case studies positioned alongside trusted ‘tried and true’ readings and cases from past editions * a companion website featuring supplemental material and teaching notes to enhance instructors’ abilities to use the readings and cases with their students. Written to enable students to meet the international challenges that they face every day and to sensitize them to the complexity of human resource issues in the era of globalization, this text is a vital resource for all those studying international human resource management.
Sedona Table
Author: Erika FinchPublisher: Rowman & Littlefield
ISBN: 1461747163
Category : Cooking
Languages : en
Pages : 193
Book Description
Sedona. Arizona's breathtaking Red Rock country has become shorthand for a state of mind—natural, spiritual, creative, luxurious, blissful—that finds an easy affinity with and satisfying expression in food. A community of seasoned and young chefs inspired by this landscape are creating menus that bring a taste of the area's magic to the dinner table—menus characterized by a natural, southwestern flavor that surfaces in eye-opening ways and incorporates organic meats, fresh fish, wild game, locally grown seasonal produce, and fresh herbs. The Sedona Table brings this emerging culinary scene into every kitchen by profiling twelve of the most prestigious area restaurants and chefs, accompanied by beautiful color photos. Each chef provides five of his or her favorite recipes, among them such delights as Apricot and Grand Marnier Truffle Squares and Dungeness Crab with Yucca Root.
