An Investigation by the Ombudsman Into a Complaint about the Administration of the Lottery Fund PDF Download
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Author: British Columbia. Office of the Ombudsman
Publisher:
ISBN:
Category : Lotteries
Languages : en
Pages : 22
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Author: British Columbia. Office of the Ombudsman
Publisher:
ISBN:
Category : Lotteries
Languages : en
Pages : 22
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Book Description
Author: British Columbia. Office of the Ombudsman
Publisher:
ISBN:
Category : Lotteries
Languages : en
Pages : 22
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Book Description
Author: British Columbia. Office of the Ombudsman
Publisher:
ISBN:
Category :
Languages : en
Pages : 22
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Author:
Publisher:
ISBN:
Category : Canada
Languages : en
Pages : 1384
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Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 546
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Author: New Zealand. Chief Ombudsman
Publisher:
ISBN:
Category : Administrative remedies
Languages : en
Pages : 92
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Book Description
Author: Asian Development Bank
Publisher: Asian Development Bank
ISBN: 9290923415
Category : Law
Languages : en
Pages : 441
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Book Description
Accountability is essential for good governance, and in many Asian countries the ombudsman is the key accountability institution. Originating in the West, the concept of the ombudsman arrived relatively late in Asia. Yet more and more ombudsman offices are being established in Asia, and they play a critical role in the fight against incompetence and injustice on the part of government officials. This report presents in-depth research on Asian ombudsmen, with a focus on best practices and emerging issues, especially in the context of the new public management, and includes recommendations to policy makers. It will be a valuable resource for scholars, ombudsmen, and anyone else interested in this vital institution.
Author: Great Britain: Parliamentary and Health Service Ombudsman
Publisher: The Stationery Office
ISBN: 9780102975116
Category : Political Science
Languages : en
Pages : 60
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Book Description
This report reveals complaint handling across government to be inconsistent, haphazard and unaccountable, operating without any overarching design, overall standards or common performance framework. This is unhelpful for people who want to change their experience of interacting with a public service by making a complaint. It also means opportunities to improve public services through complaint handling are being missed. There is no shared view across government of the standard of complaint handling that a member of the public can reasonably expect. Complainants may be required to navigate anything between one and four stages of a complaint procedure before 'local resolution' is completed and the complainant can bring their complaint to the Ombudsman. The absence of any clear methodology or machinery to share best practice, or ensure lessons from complaints are learnt across government departments, increases the likelihood of the same mistakes being repeated again and again. The Ombudsman's Principles of Good Complaint Handling are a good starting point for government in the task of ensuring that all departments share an understanding of the importance of fairness, transparency, and accountability. But there is a need for strong leadership from the top, committed to developing a culture across the civil service that values complaints. The report covers the survey of departments, case studies, and gives statistics on complaint handling and the financial costs of poor complaint handling.
![Report by the Local Ombudsman on an Investigation Into Complaint Nos. 87/C/0205 & 87/C/0706 Against the Wear Valley District Council [re Unreasonable and Misleading Method of Selecting Firms of Undertakers] PDF](https://books.google.com/books/content/images/frontcover/3NxwPgAACAAJ?fife=w80-h100)
Author: Commission for Local Administration in England
Publisher:
ISBN:
Category :
Languages : en
Pages : 20
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Author:
Publisher:
ISBN:
Category : State governments
Languages : en
Pages : 298
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