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Author: Raul Pupo
Publisher: Bloomsbury Publishing USA
ISBN: 031338603X
Category : Business & Economics
Languages : en
Pages : 193
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Book Description
In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way.
Author: Raul Pupo
Publisher: Bloomsbury Publishing USA
ISBN: 031338603X
Category : Business & Economics
Languages : en
Pages : 193
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Book Description
In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way.
Author: Raul Pupo
Publisher: Lulu.com
ISBN: 0359741754
Category : Business & Economics
Languages : en
Pages : 348
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Book Description
Why Service Matters is a collection of over fifty essays that Raul Pupo asserts will change the way you think about service. What consumers in business, education, and government receive by way of service has gotten progressively worse over time. What is most distressing, however, is that there does not appear to be any cause for optimism that the shoddy service being dished out to consumers will improve any time soon. That is, not unless and until leaders come to grips with the fact that service to the customer is grounded in four critical success factors or foundational propositions: a leadership that unequivocally believes they are in business, first and foremost, to serve the customer; a strategic planning regimen centered on the customer; an ethic of service to guide the organization to always err on behalf of the customer; and a competent, motivated, supported, and empowered front-line organization.
Author: Robert D. Putnam
Publisher: Simon & Schuster
ISBN: 1982130849
Category : History
Languages : en
Pages : 592
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Book Description
Updated to include a new chapter about the influence of social media and the Internet—the 20th anniversary edition of Bowling Alone remains a seminal work of social analysis, and its examination of what happened to our sense of community remains more relevant than ever in today’s fractured America. Twenty years, ago, Robert D. Putnam made a seemingly simple observation: once we bowled in leagues, usually after work; but no longer. This seemingly small phenomenon symbolized a significant social change that became the basis of the acclaimed bestseller, Bowling Alone, which The Washington Post called “a very important book” and Putnam, “the de Tocqueville of our generation.” Bowling Alone surveyed in detail Americans’ changing behavior over the decades, showing how we had become increasingly disconnected from family, friends, neighbors, and social structures, whether it’s with the PTA, church, clubs, political parties, or bowling leagues. In the revised edition of his classic work, Putnam shows how our shrinking access to the “social capital” that is the reward of communal activity and community sharing still poses a serious threat to our civic and personal health, and how these consequences have a new resonance for our divided country today. He includes critical new material on the pervasive influence of social media and the internet, which has introduced previously unthinkable opportunities for social connection—as well as unprecedented levels of alienation and isolation. At the time of its publication, Putnam’s then-groundbreaking work showed how social bonds are the most powerful predictor of life satisfaction, and how the loss of social capital is felt in critical ways, acting as a strong predictor of crime rates and other measures of neighborhood quality of life, and affecting our health in other ways. While the ways in which we connect, or become disconnected, have changed over the decades, his central argument remains as powerful and urgent as ever: mending our frayed social capital is key to preserving the very fabric of our society.
Author: Chuck Holton
Publisher: Multnomah
ISBN: 1601422644
Category : Fiction
Languages : en
Pages : 338
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Book Description
The global war on terror has reached catastrophic proportions, leading the U.S. Special Operations EOD team–Task Force Valor–to Chernobyl, where ghosts of past disasters are nothing compared to the nuclear nightmare about to unfold. With CIA Agent Mary “Phoenix” Walker heading her first Special Ops mission and Master Sergeant Bobby Sweeney fighting demons on and off the battlefield, Task Force Valor races to stop a terrorist threat in the Ukraine before Europe is turned into a radioactive wasteland. But when the terror reaches American shores, the team is powerless to help until they can save themselves. And when they finally track down the source of the chaos, what they find is worse than anything they could have imagined.
Author: John Boghosian Arden
Publisher:
ISBN:
Category : Mass media
Languages : en
Pages : 0
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Book Description
Author: Jay Manuel
Publisher: Bookclick 360 Wordeee
ISBN: 1946274445
Category : Fiction
Languages : en
Pages : 1
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Book Description
The Wig, The Bitch & The Meltdown is a satirical look behind the scenes of the fictional reality model competition show Model Muse, and global phenomenon. Seen through the eyes of our moral compass narrator, Pablo Michaels-the heart of the production in the helter-skelter world of Model Muse-we see behind-the-scenes and backstage shenanigans of the fashion/reality TV world. As the "The Fixer,” Pablo is the man everyone turns to in a crisis. Struggling to hold the fledgling production together, he juggles his duties to his “BFF,” the ruthless and vulnerable antihero Keisha Kash, his Supermodel boss and to his soul.
Author: Institute of Medicine
Publisher: National Academies Press
ISBN: 0309047420
Category : Medical
Languages : en
Pages : 240
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Book Description
Americans are accustomed to anecdotal evidence of the health care crisis. Yet, personal or local stories do not provide a comprehensive nationwide picture of our access to health care. Now, this book offers the long-awaited health equivalent of national economic indicators. This useful volume defines a set of national objectives and identifies indicatorsâ€"measures of utilization and outcomeâ€"that can "sense" when and where problems occur in accessing specific health care services. Using the indicators, the committee presents significant conclusions about the situation today, examining the relationships between access to care and factors such as income, race, ethnic origin, and location. The committee offers recommendations to federal, state, and local agencies for improving data collection and monitoring. This highly readable and well-organized volume will be essential for policymakers, public health officials, insurance companies, hospitals, physicians and nurses, and interested individuals.
Author: Kevin T Leicht
Publisher: Routledge
ISBN: 1134631561
Category : Social Science
Languages : en
Pages : 195
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Book Description
In accessible prose for North American undergraduate students, this short text provides a sociological understanding of the causes and consequences of growing middle class inequality, with an abundance of supporting, empirical data. The book also addresses what we, as individuals and as a society, can do to put middle class Americans on a sounder footing.
Author: Chris Hedges
Publisher: Simon & Schuster
ISBN: 1501152688
Category : History
Languages : en
Pages : 400
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Book Description
Chris Hedges’s profound and unsettling examination of America in crisis is “an exceedingly…provocative book, certain to arouse controversy, but offering a point of view that needs to be heard” (Booklist), about how bitter hopelessness and malaise have resulted in a culture of sadism and hate. America, says Pulitzer Prize–winning reporter Chris Hedges, is convulsed by an array of pathologies that have arisen out of profound hopelessness, a bitter despair, and a civil society that has ceased to function. The opioid crisis; the retreat into gambling to cope with economic distress; the pornification of culture; the rise of magical thinking; the celebration of sadism, hate, and plagues of suicides are the physical manifestations of a society that is being ravaged by corporate pillage and a failed democracy. As our society unravels, we also face global upheaval caused by catastrophic climate change. All these ills presage a frightening reconfiguration of the nation and the planet. Donald Trump rode this disenchantment to power. In his “forceful and direct” (Publishers Weekly) America: The Farewell Tour, Hedges argues that neither political party, now captured by corporate power, addresses the systemic problem. Until our corporate coup d’état is reversed these diseases will grow and ravage the country. “With sharply observed detail, Hedges writes a requiem for the American dream” (Kirkus Reviews) and seeks to jolt us out of our complacency while there is still time.
Author: United States. Congress. House. Committee on Foreign Affairs. Subcommittee on International Economic Policy and Trade
Publisher:
ISBN:
Category : Balance of trade
Languages : en
Pages : 128
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Book Description
