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Author: Raul Pupo
Publisher: Bloomsbury Publishing USA
ISBN: 031338603X
Category : Business & Economics
Languages : en
Pages : 193
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Book Description
In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way.
Author: Raul Pupo
Publisher: Bloomsbury Publishing USA
ISBN: 031338603X
Category : Business & Economics
Languages : en
Pages : 193
Get Book Here
Book Description
In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way.
Author: Raul Pupo
Publisher: Praeger
ISBN: 0313386021
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way.
Author: Jay Manuel
Publisher: Bookclick 360 Wordeee
ISBN: 1946274445
Category : Fiction
Languages : en
Pages : 1
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Book Description
The Wig, The Bitch & The Meltdown is a satirical look behind the scenes of the fictional reality model competition show Model Muse, and global phenomenon. Seen through the eyes of our moral compass narrator, Pablo Michaels-the heart of the production in the helter-skelter world of Model Muse-we see behind-the-scenes and backstage shenanigans of the fashion/reality TV world. As the "The Fixer,” Pablo is the man everyone turns to in a crisis. Struggling to hold the fledgling production together, he juggles his duties to his “BFF,” the ruthless and vulnerable antihero Keisha Kash, his Supermodel boss and to his soul.
Author: John Boghosian Arden
Publisher:
ISBN:
Category : Mass media
Languages : en
Pages : 0
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Book Description
Author: Dan Immergluck
Publisher: Rowman & Littlefield
ISBN: 1442253142
Category : Political Science
Languages : en
Pages : 201
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Book Description
The great U.S. mortgage crisis was a transformative event that will reverberate for decades across families, neighborhoods, and cities. After years of research on various aspects of the crisis, Dan Immergluck examines what went wrong, identifying the factors that created the fragile housing finance system, which provided fertile ground for calamity. He also examines the federal response to the crisis, including who benefitted most from the response, and how a more effective and fair response could have been formulated. To reduce the incidence of future crises, Immergluck provides a pathway for building a more stable and fair housing finance system that would be less vulnerable to the booms and busts of global finance. Housing finance helps determine access to stable, decent-quality, affordable housing and also affects the geography of housing and educational opportunities. Thus, housing markets shape our communities, our neighborhoods, and our social and economic opportunities. Immergluck’s analysis and formulation of a way forward will be of particular interest to those concerned with urban form, neighborhood change and stability, and urban planning and policy, as well as those interested in housing and mortgage markets more generally.
Author: Kevin T Leicht
Publisher: Routledge
ISBN: 1134631561
Category : Social Science
Languages : en
Pages : 195
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Book Description
In accessible prose for North American undergraduate students, this short text provides a sociological understanding of the causes and consequences of growing middle class inequality, with an abundance of supporting, empirical data. The book also addresses what we, as individuals and as a society, can do to put middle class Americans on a sounder footing.
Author: Chuck Holton
Publisher: Multnomah
ISBN: 1601422644
Category : Fiction
Languages : en
Pages : 338
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Book Description
The global war on terror has reached catastrophic proportions, leading the U.S. Special Operations EOD team–Task Force Valor–to Chernobyl, where ghosts of past disasters are nothing compared to the nuclear nightmare about to unfold. With CIA Agent Mary “Phoenix” Walker heading her first Special Ops mission and Master Sergeant Bobby Sweeney fighting demons on and off the battlefield, Task Force Valor races to stop a terrorist threat in the Ukraine before Europe is turned into a radioactive wasteland. But when the terror reaches American shores, the team is powerless to help until they can save themselves. And when they finally track down the source of the chaos, what they find is worse than anything they could have imagined.
Author: Richard L. Hasen
Publisher: Yale University Press
ISBN: 0300252862
Category : Political Science
Languages : en
Pages : 202
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Book Description
From the nation’s leading expert, an indispensable analysis of key threats to the integrity of the 2020 American presidential election As the 2020 presidential campaign begins to take shape, there is widespread distrust of the fairness and accuracy of American elections. In this timely and accessible book, Richard L. Hasen uses riveting stories illustrating four factors increasing the mistrust. Voter suppression has escalated as a Republican tool aimed to depress turnout of likely Democratic voters, fueling suspicion. Pockets of incompetence in election administration, often in large cities controlled by Democrats, have created an opening to claims of unfairness. Old-fashioned and new-fangled dirty tricks, including foreign and domestic misinformation campaigns via social media, threaten electoral integrity. Inflammatory rhetoric about “stolen” elections supercharges distrust among hardcore partisans. Taking into account how each of these threats has manifested in recent years—most notably in the 2016 and 2018 elections—Hasen offers concrete steps that need to be taken to restore trust in American elections before the democratic process is completely undermined.
Author: Raul Pupo
Publisher: Lulu.com
ISBN: 0359741754
Category : Business & Economics
Languages : en
Pages : 348
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Book Description
Why Service Matters is a collection of over fifty essays that Raul Pupo asserts will change the way you think about service. What consumers in business, education, and government receive by way of service has gotten progressively worse over time. What is most distressing, however, is that there does not appear to be any cause for optimism that the shoddy service being dished out to consumers will improve any time soon. That is, not unless and until leaders come to grips with the fact that service to the customer is grounded in four critical success factors or foundational propositions: a leadership that unequivocally believes they are in business, first and foremost, to serve the customer; a strategic planning regimen centered on the customer; an ethic of service to guide the organization to always err on behalf of the customer; and a competent, motivated, supported, and empowered front-line organization.
Author: Clive Doucet
Publisher: New Society Publishers
ISBN: 1550923471
Category : History
Languages : en
Pages : 262
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Book Description
In 1950, only 30 percent of the world’s population lived in cities. By 2007, the planet’s population has doubled, and today, as many people live in cities as populated the entire planet in 1950. Eighty percent of the planet’s greenhouse gases are created by these energy-intensive urban centers. Thus, the key to creating climate change solutions resides with cities. Author and Ottawa city councilor Clive Doucet provides a razor-sharp insider’s perspective, stating his central theme: “It’s not about planning. It’s about politics.” Climate change is proceeding so quickly not for lack of knowledge, but because politicians who deviate from the car-based sprawl model cannot get elected. Urban Meltdown describes how we got here, why we got here, and what can be done about it, as evidenced by the author’s observations that: • Economic growth has no built-in environmental accountability. • Until the political thinking about growth and the progress model itself is changed, our environmental concerns will never be properly addressed. • We need a new governance paradigm at all three levels. • The cautionary tale of how the 1960s tried to take us down a different route failed, not for lack of leadership but because the system didn’t permit it. Urban Meltdown reveals, castigates, and inspires. This is an important book for anyone who cares about thinking differently, acting differently, and making a difference. Clive Doucet is an urban activist, well-known journalist, best-selling author, and the first poet ever elected to Ottawa City Council.
