Advocate's Guide to Improving Patient Experience

Advocate's Guide to Improving Patient Experience PDF Author: Lisa Venn
Publisher:
ISBN: 9781502303226
Category : Health & Fitness
Languages : en
Pages : 172

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Book Description
This ground-breaking book teaches patients and their advocates, including family members and professionals, how to make informed decisions; participate in healthcare; understand patient rights; and resolve concerns

Advocate's Guide to Improving Patient Experience

Advocate's Guide to Improving Patient Experience PDF Author: Lisa Venn
Publisher:
ISBN: 9781502303226
Category : Health & Fitness
Languages : en
Pages : 172

Get Book

Book Description
This ground-breaking book teaches patients and their advocates, including family members and professionals, how to make informed decisions; participate in healthcare; understand patient rights; and resolve concerns

Improving Healthcare Through Advocacy

Improving Healthcare Through Advocacy PDF Author: Bruce S. Jansson
Publisher: John Wiley & Sons
ISBN: 047050529X
Category : Political Science
Languages : en
Pages : 516

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Book Description
Praise for Improving Healthcare Through Advocacy A Guide for the Health and Helping Professions "Bruce Jansson's thoughtful and innovative book will appeal to students in social work, nursing, and public health as well as those working in the health field of practice. The case examples are extraordinary, and Jansson provides the ideas, context, and theoretical base for readers to acquire the skills of advocacy in healthcare. This is by far the best advocacy book I have seen." —Gary Rosenberg, PhD Director, Division of Social Work and Behavioral Science Mount Sinai School of Medicine "Improving Healthcare Through Advocacy is a terrific description of opportunities for advocacy intervention and provides the skill sets necessary for effective advocacy. A needed book." —Laura Weil, LCSW Director, Health Advocacy Program Sarah Lawrence College "Improving Healthcare Through Advocacy is an invaluable resource for practitioners working in the healthcare field as well as for students. It very thoroughly covers healthcare advocacy issues, contains real-world case examples, and provides a clear, step-by-step framework for practicing advocacy." —Kimberly Campbell, ACSW, LCSW Lecturer, Department of Social Work Ball State University An important resource for all who strive for the best in healthcare treatment for their patients, themselves, and the nation Bestselling author and award-winning researcher Bruce S. Jansson uses an intervention framework to illustrate how everyone in the healthcare system can advocate effectively, not just for better healthcare delivery to individual clients but for the necessary policy change that will deliver long- term solutions to our nation's healthcare crisis as well. Improving Healthcare Through Advocacy provides professionals with: Tools to move from traditional services to case advocacy and policy advocacy tasks Over 100 case studies from the perspective of patients, healthcare providers, and others who relate the experiences they have encountered in the healthcare system and share the wisdom they have learned Practical tips on how to provide effective advocacy and bring about positive and long-term change in this complex environment

A Psychiatrist's Guide to Advocacy

A Psychiatrist's Guide to Advocacy PDF Author: Mary C. Vance, M.D.
Publisher: American Psychiatric Pub
ISBN: 1615372334
Category : Medical
Languages : en
Pages : 460

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Book Description
The book explores the diverse definitions of advocacy and helps to identify methods and opportunities for advocacy by mental health practitioners. The editors argue for a greater culture of advocacy among psychiatrists in order to effect broad and lasting systemic and structural change. Legislative advocacy is just one of the many types explored in the book; advocacy takes many forms, including patient-level advocacy, organizational advocacy, education and research as advocacy, and media-targeted advocacy.

The Complete Guide to Transforming the Patient Experience

The Complete Guide to Transforming the Patient Experience PDF Author: Gary Adamson
Publisher: HC Pro, Inc.
ISBN: 1601466099
Category : Business & Economics
Languages : en
Pages : 163

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Book Description
The Complete Guide to Transforming the Patient Experience Gary Adamson; Sonia Rhodes Create exceptional healthcare experiences that improve market share. The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by HCAHPS), reputation, employee satisfaction, physician referrals, and, ultimately, the bottom line. This definitive resource for healthcare organizations, authored by two award-winning experience thinkers, delivers the proven solutions you need to create an exceptional and successful patient experience. The patient experience is your competition's #1 priority. Make it yours, too. Nearly 90% of senior healthcare executives say that improving patient experience is one of their top five priorities. That makes it your priority, too. Using examples from organizations that create successful healthcare experiences, The Complete Guide to Transforming the Patient Experience will give you the tools you need to: Assess your organization's patient experience Implement patient experience techniques in your own organization Market your new patient experience to improve market share Unite brand promise with brand experience The Complete Guide to Transforming the Patient Experience comes with a multi-media, interactive CD that includes a compilation of best practices, examples of experience initiatives, and ideas to inspire your own experience efforts. Take a look at the table of contents Chapter 1: Story in the Stone: The State of the Experience in Healthcare Chapter 2: Immerse Yourself: The Best Way to Learn About Experiences Chapter 3: An Experience Marriage: Marketing and Operations Together At Last Chapter 4: Experience Drivers: From the Inside Out and the Outside In Chapter 5: Stories Matter: How Leaders Can Convey Meaning and Drive Decisions Chapter 6: A Question of Greatness: Set a New Standard of Organizational Performance Chapter 7: Living Legends: Bring Mission, Vision, and Values to Life Chapter 8: Miniature Treasures, Epic Results: Create Memorable Symbols and Ceremonies Chapter 9: Setting the Stage: Turn Functional Facilities into Healing Spaces Chapter 10: The Fab Four: Develop, Gather, and Tell Your Stories--and Make them Legendary Chapter 11: Getting Real: Close the Gap Between Brand Promise and Brand Experience Who will benefit from this book? Improving the patient experience is everyone's job, and it starts with top-level executives, including CEOs, CFOs, COOs, chief medical and nursing officers, and chief marketing officers. This guide will also benefit marketing, advertising, and PR directors, and anyone involved with the patient experience.

Patient Advocacy for Health Care Quality: Strategies for Achieving Patient-Centered Care

Patient Advocacy for Health Care Quality: Strategies for Achieving Patient-Centered Care PDF Author: Jo Anne L. Earp
Publisher: Jones & Bartlett Learning
ISBN: 0763749613
Category : Business & Economics
Languages : en
Pages : 646

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Book Description
As a contribution to the emerging healthcare quality movement, Patient Advocacy for Healthcare Quality: Strategies for Achieving Patient-Centered Care is distinct from any others of its kind in its focus on the consumer’s perspective and in its emphasis on how advocacy can influence change at multiple social levels. This introductory volume synthesizes patient advocacy from a multi-level approach and is an ideal text for graduate and professional students in schools of public health, nursing and social work.

A Patient-centered Approach to Handling Complaints and Grievances

A Patient-centered Approach to Handling Complaints and Grievances PDF Author:
Publisher:
ISBN: 9780990372820
Category :
Languages : en
Pages :

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Book Description


Improving Patient Experience

Improving Patient Experience PDF Author: Lisa Venn
Publisher:
ISBN: 9781463560454
Category :
Languages : en
Pages : 154

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Book Description
Lisa Venn, nationally recognized advocacy expert, explains in user-friendly terms what every advocate must know to improve patient experience. This must-have book includes step-by-step instructions for protecting patient rights and resolving patient concerns.

The Patient Advocacy Handbook

The Patient Advocacy Handbook PDF Author: E. L. Betsy Smith
Publisher: E. L. Smith Consulting
ISBN:
Category :
Languages : en
Pages : 0

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Book Description
Is someone you love facing a life-threatening diagnosis and you are now thrust into the role of not only caregiver but advocate to ensure they receive the best care possible? Have you found yourself Shocked by the diagnosis, struggling to comprehend the situation, and not sure where to turn for support and guidance? Overwhelmed by the magnitude of taking on this new challenge and uncertain about what these new roles entail? Unsure how to navigate the healthcare system, find solutions, ask the tough questions, and stand up for your loved one as necessary? You are not alone, and you are strong enough and smart enough to boldly navigate the healthcare system! Authored by someone who has been where you are right now and has blazed the trail before you, this book is a practical resource for navigating this new journey with both grace and grit. Inside these pages you will find: Steps for becoming an effective advocate in the healthcare system as a family member or friend Inspiration to believe in yourself and your abilities to fulfill this key role and make a difference in your patient's life Ways to overcome any intimidation you might feel of the healthcare system (practitioners, procedures, forms, terminology) and practical methods for handling any situation Tips and insights for taking care of yourself while caring for your loved one

The Patient Advocate's Handbook

The Patient Advocate's Handbook PDF Author: James Thomas Williams
Publisher:
ISBN: 9780984282500
Category : Medical
Languages : en
Pages : 285

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Book Description
I wrote The Patient Advocate's Handbook, a content-rich, easy-to-use, quick reference patient advocacy book to offer you, the patient advocate, concise explanations, options and suggestions, which will help you learn about and cope with many of the unfamiliar, but common healthcare issues most patient advocates and their families face at the hospital and at home. This patient advocate book discusses common situations created by illness and recovery to offer relevant information when you need it, so your increased familiarity with healthcare issues as an informed patient advocate will lead to better results for your loved one. Keep this handbook with you to optimize the hospital stay and to have a more effective experience as an advocate and caregiver for your loved one's healthcare at the hospital and at home. James Thomas Williams

Patient Advocacy Matters

Patient Advocacy Matters PDF Author: Teri Dreher
Publisher: NShore Publishing
ISBN: 9780692791776
Category :
Languages : en
Pages :

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Book Description
Who do you trust to make what could be life-altering decisions on your behalf? Who do you trust to handle your finances, if you're no longer able? Do you have any idea where to start in order to protect yourself?In today's era of modern healthcare, there is a very real possibility that, at some point, you will be admitted to a hospital, whether it is a life-threatening crisis or you simply need routine tests performed.Patient Advocacy Matters, the Ultimate "How-To" Guide is a resource, a vital tool to equip, empower and educate consumers who wish to protect their life, their health, their rights and/or that of their loved ones as it pertains to healthcare and finances. Use this resource to guide you along the path to: *Know your medical rights for different situations*The reason you need a medical power of attorney and a financial proxy*When it's time to ask for help*The difference between a private patient advocate vs other "patient" advocates and why it's important to know the difference*How nurse advocates can be there at a critical stage to advocate on your behalf No one intends to be unprepared in these situations, we simply never imagine them happening before we have time to put our affairs in order. Patient Advocacy Matters delivers all you need to help you plan for the unforeseen should you become incapacitated.As you read through Patient Advocacy Matters, you will quickly understand why this guide must be your primary resource for the answers you need to ensure your preparedness for whatever lies ahead. No stone is left unturned in this guide and you will be glad to have this vital tool to help you organize your affairs in the event that you suffer a medical catastrophe and are unable to advocate for yourself.