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Author: Flevy Lasrado
Publisher: Springer
ISBN: 3319700758
Category : Business & Economics
Languages : en
Pages : 198
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Book Description
This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational companies face a twofold challenge: managing global knowledge networks and multicultural project teams on the one hand; and interacting and collaborating across boundaries using global communication technologies, on the other. The author also argues that this dual challenge calls for the creation of a business excellence program that fits and thrives within these multicultural environments. In response, he reviews corporate practices in quality management and business excellence frameworks that have been extensively used on a transnational scale to drive organizational performance. The book approaches quality management as an element that is no longer a choice, but has now become a necessity if companies want to compete in highly globalized environments.
Author: Flevy Lasrado
Publisher: Springer
ISBN: 3319700758
Category : Business & Economics
Languages : en
Pages : 198
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Book Description
This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational companies face a twofold challenge: managing global knowledge networks and multicultural project teams on the one hand; and interacting and collaborating across boundaries using global communication technologies, on the other. The author also argues that this dual challenge calls for the creation of a business excellence program that fits and thrives within these multicultural environments. In response, he reviews corporate practices in quality management and business excellence frameworks that have been extensively used on a transnational scale to drive organizational performance. The book approaches quality management as an element that is no longer a choice, but has now become a necessity if companies want to compete in highly globalized environments.
Author: David L. Goetsch
Publisher: Prentice Hall
ISBN: 9780131971349
Category : Employee empowerment
Languages : en
Pages : 814
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Book Description
An instructor's manual and a set of PowerPoint transparencies are available to supplement the text.
Author: John S. Oakland
Publisher: Routledge
ISBN: 0750652713
Category : Business & Economics
Languages : en
Pages : 282
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Book Description
Total Organizational Excellence derives some of its material from TQM, but extends and reorganises those principles around a new framework in which people and culture, business process re-engineering and benchmarking predominate.
Author: John S Oakland
Publisher: Routledge
ISBN: 1136354468
Category : Business & Economics
Languages : en
Pages : 282
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Book Description
Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management.
Author: Eugene C. Nelson
Publisher: John Wiley & Sons
ISBN: 0470901357
Category : Medical
Languages : en
Pages : 384
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Book Description
Value by Design is a practical guide for real-world improvement in clinical microsystems. Clinical microsystem theory, as implemented by the Institute for Healthcare Improvement and health care organizations nationally and internationally, is the foundation of high-performing front line health care teams who achieve exceptional quality and value. These authors combine theory and principles to create a strategic framework and field-tested tools to assess and improve systems of care. Their approach links patients, families, health care professionals and strategic organizational goals at all levels of the organization: micro, meso and macrosystem levels to achieve the ultimate quality and value a health care system is capable of offering.
Author: Patrick J. McDonnell
Publisher: Sunrise Publishing Company (IL)
ISBN: 9780972226202
Category : Business & Economics
Languages : en
Pages : 288
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Book Description
Excellence is a competive advantage and whose who can create it are valued organizational assets. This is a book about achieving organizational excellence. It is for those who truly wish to make a difference by leading their organizations to excellence. The premise of the book is clear and direct. Creating excellence requires change. Change requires trust, and trust an only be created by principled leaders.This book is unique and practical. Most books on organizational excellence tell the reader what to do. This book tells the reader how to do it. The book sets forth a six-step process for achieving excellence that the author developed over a 30-year career as a Marine officer, CBA questions, suggestions, lists, summaries and case studies make the principles understand.
Author: Daniel Bloom
Publisher: CRC Press
ISBN: 1466586486
Category : Business & Economics
Languages : en
Pages : 212
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Book Description
Although world-class firms like GE and Motorola have relied on Six Sigma to build their performance cultures, these processes are all too often left out of human resources (HR) functions. This lack of Six Sigma principles is even more surprising because preventing errors and improving productivity are so critical to the people management processes
Author: Edward Lawler
Publisher: Stanford University Press
ISBN: 0804760918
Category : Business & Economics
Languages : en
Pages : 183
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Book Description
This book analyzes how HR organizations operate and what makes them effective, outlining how they need to change.
Author: Kevin J. Duggan
Publisher: CRC Press
ISBN: 1498714099
Category : Business & Economics
Languages : en
Pages : 290
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Book Description
Operational Excellence is achieved when all employees in your organization can see the flow of value to your customers and can make adjustments to that flow before it breaks down. Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques presents nine time-tested guidelines for designing business process flow that enable Operational Excellence in the office. Each chapter describes one guideline by using text, illustrations, and practical examples to provide a comprehensive understanding of why creating flow in the office is essential and how to achieve it. Accounting for the reality that most office employees are required to work on many different projects throughout the day, this book details a step-by-step methodology for leveraging traditional value stream flow to establish Operational Excellence in an office environment. In addition, it describes a more advanced form of flow called "self-healing" flow—in which employees are capable of identifying and fixing problems with the flow without requiring management intervention. Explaining how to achieve Operational Excellence and self-healing flow with the nine guidelines, the book also introduces new concepts such as part-time continuous flow processing cells, workflow cycles, takt capability, integration events, pitch in the office, and ways to tell whether your office is on time. With this book, you will be able to take the knowledge provided and immediately apply it by following the step-by-step checklists included at the end of each chapter. In addition to the lists of action items for implementing each guideline, the book includes "acid tests" you can use to determine if you have implemented each guideline correctly. When finished, you will have designed an end-to-end flow for the services in your office as well as visual systems to help employees distinguish normal flow from abnormal flow so they can fix flow problems on their own, before they negatively impact your customers.
Author: Kevin J. Duggan
Publisher: McGraw Hill Professional
ISBN: 0071768564
Category : Business & Economics
Languages : en
Pages : 321
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Book Description
Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies Design for Operational Excellence defines why companies embark upon continuous improvement—and the true answer is not to improve efficiency, quality, or eliminate waste! The reason is to achieve Operational Excellence. Duggan, an established authority on OpEx, provides the design criteria and guidelines that enable you to grow your business organically by refocusing management’s attention from running the business to growing the business. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operation—from customer service to sales to manufacturing. Kevin J. Duggan is a renowned speaker, executive mentor, and educator in applying advanced lean techniques to achieve Operational Excellence and the author of two books on the subject: Creating Mixed Model Value Streams and The Office That Grows Your Business—Achieving Operational Excellence in Your Business Processes. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.
