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Author: John R. DiJulius
Publisher: John Wiley & Sons
ISBN: 0470196122
Category : Business & Economics
Languages : en
Pages : 339
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Book Description
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
Author: John R. DiJulius
Publisher: John Wiley & Sons
ISBN: 0470196122
Category : Business & Economics
Languages : en
Pages : 339
Get Book Here
Book Description
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
Author: Joseph A. Michelli
Publisher: McGraw Hill Professional
ISBN: 0071773908
Category : Business & Economics
Languages : en
Pages : 347
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Book Description
THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.” —Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios “With clear purpose, unwavering principles, and steadfast leadership, the people at UCLA have established a new bar, a compelling promise, for what healthcare can and should be.” —David M. Lawrence, M.D., former CEO, Kaiser Permanente “An absorbing and educational account of a large institution’s astonishing transformation. The strong, courageous, and focused leadership of David Feinberg and his outstanding team is evident on every page. A tremendous lesson for all large enterprises.” —William E. Simon, Jr., cochairman, William E. Simon & Sons “Most leadership authors describe how to apply common-sense principles. Michelli is a notable exception. He artfully describes the compelling, uncommon leadership practices that transformed UCLA Health System. The resulting lessons are plentiful and powerful for today’s business leader.” —Lee J. Colan, Ph.D., author of Sticking to It: The Art of Adherence About the Book: Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world’s top authorities on the principles of creating an organizational culture dedicated to service excellence. In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customerexperience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries—healthcare. In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach. UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLA’s overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLA’s approach into five simple principles: Commit to Care Leave No Room for Error Make the Best Better Create the Future Service Serves Us From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability. The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLA’s ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows. Business is always personal; UCLA’s leadership ensures that this simple truth drives every UCLA employee, every day. Apply the lessons Michelli spells out in Prescription for Excellence to create a system that ensures that your people take business personally, day in and day out.
Author: Gethin Nadin
Publisher: Createspace Independent Publishing Platform
ISBN: 9781973937937
Category : Corporate culture
Languages : en
Pages : 282
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Book Description
The UK's leading Employee Experience book and Amazon U.K. HR Bestseller. "This is one of the best books I've read in a long time" - Ruth Dance, The Employee Engagement Alliance Sleeping at work, taking long lunch breaks and turning up late are no longer necessarily the characteristics of a lazy worker. Since the middle of the last century, psychologists have been focused on the workplace and the effect it has on us. Thousands of studies have been dedicated to improving the world of work, and in recent years this trend has grown rapidly as the modern employer reacts to changing expectations. Finding ways to improve the lives of employees should be a priority for every employer. More than ever, an organisations front line affects their bottom line. 'A World of Good' brings together some surprising workplace practices from more than fifteen countries, and underpins them with interviews and psychological research. "Gethin is leading a revolution to improve the Employee Experience" - Gemma Godfrey, The Celebrity Apprentice (US)
Author: Thomas Arcaro
Publisher: Routledge
ISBN: 1315523116
Category : Political Science
Languages : en
Pages : 485
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Book Description
First Published in 2016. In this anthology of essays for Global Studies students, the editors hope to encourage readers to live intelligent and thoughtful lives, not only as citizens of their native countries, but also as citizens of the world.
Author: Nat'l Museum African American Hist/Cult
Publisher: Smithsonian Institution
ISBN: 1588345688
Category : History
Languages : en
Pages : 289
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Book Description
Dream A World Anew is the stunning gift book accompanying the opening of the Smithsonian National Museum of African American History and Culture. It combines informative narratives from leading scholars, curators, and authors with objects from the museum's collection to present a thorough exploration of African American history and culture. The first half of the book bridges a major gap in our national memory by examining a wide arc of African American history, from Slavery, Reconstruction, the Harlem Renaissance, and the Great Migrations through Segregation, the Civil Rights Movement, and beyond. The second half of the book celebrates African American creativity and cultural expressions through art, dance, theater, and literature. Sidebars and profiles of influential figures--including Harriet Tubman, Robert Smalls, Ida B. Wells, Mordecai Johnson, Louis Armstrong, Nina Simone, and many others--provide additional context and interest throughout the book. Dream a World Anew is a powerful book that provides an opportunity to explore and revel in African American history and culture, as well as the chance to see how central African American history is for all Americans.
Author: Peter N. Stearns
Publisher: Longman Publishing Group
ISBN: 9780321391926
Category : Civilization
Languages : en
Pages : 0
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Book Description
The primary goal of World Civilizations is to present a truly global historysince the development of agriculture and herding to the present. Overview of World History. Readers interested in the history and development of civilization worldwide.
Author: Allison Louise Lassieur
Publisher: Capstone
ISBN: 1491429461
Category : Juvenile Nonfiction
Languages : en
Pages : 335
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Book Description
There is no better way to understand World War II than to put yourself in the middle of the action. This collection of 3 You Choose books takes you from the Attack on Pearl Harbor to the battlefields of Europe, and the struggles and challenges of the homefront. With more than 140 choice and 64 possible endings, The World War II Experience will immerse you in the drama and action of World War II while providing greater understanding of this world changing event.
Author: Pamela H. Smith
Publisher: University of Chicago Press
ISBN: 0226818241
Category : History
Languages : en
Pages : 353
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Book Description
"This book focuses on how literate artisans began to write about their discoveries starting around 1400: in other words, it explores the origins of technical writing. Artisans and artists began to publish handbooks, guides, treatises, tip sheets, graphs and recipe books rather than simply pass along their knowledge in the workshop. And they tried to articulate what the new knowledge meant. The popularity of these texts coincided with the founding of a "new philosophy" that sought to investigate nature in a new way. Smith shows how this moment began in the unceasing trials of the craft workshop, and ended in the experimentation of the natural scientific laboratory. These epistemological developments have continued to the present day and still inform how we think about scientific knowledge"--
Author: Susan G. Davis
Publisher: Univ of California Press
ISBN: 0520209818
Category : Business & Economics
Languages : en
Pages : 328
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Book Description
An overview of sea world and corporate culture
Author: Richard Gaskin
Publisher: Oxford University Press
ISBN: 0199287252
Category : Philosophy
Languages : en
Pages : 264
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Book Description
Gaskin argues that John McDowell's attempt to revive the doctrine of empiricism in a 'minimal' or 'transcendental' form is seriously undermined by inadequacies in the way he conceives what he styles the 'order of justification' connecting world, experience, and judgement.
