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A Guide to Help Desk Technology, Tools & Techniques

A Guide to Help Desk Technology, Tools & Techniques PDF Author: Dione McBride
Publisher: Cengage Learning
ISBN:
Category : Business & Economics
Languages : en
Pages : 386

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Book Description
This book focuses on the technology, tools and techniques involved in running an effective help desk. A Guide to Help Desk Technology, Tools & Technology takes a look at the many software options available for tracking and managing the massive influx of data that come into a help desk daily.This title also details the types of tools specific to staff, management and customers alike.