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Author: Ari Weinzweig
Publisher: Hyperion
ISBN: 1401305075
Category : Business & Economics
Languages : en
Pages : 125
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Book Description
Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.
Author: Ari Weinzweig
Publisher: Hyperion
ISBN: 1401305075
Category : Business & Economics
Languages : en
Pages : 125
Get Book Here
Book Description
Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.
Author: Seneca
Publisher: Princeton University Press
ISBN: 0691211361
Category : Philosophy
Languages : en
Pages : 284
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Book Description
Timeless wisdom on generosity and gratitude from the great Stoic philosopher Seneca To give and receive well may be the most human thing you can do—but it is also the closest you can come to divinity. So argues the great Roman Stoic thinker Seneca (c. 4 BCE–65 CE) in his longest and most searching moral treatise, “On Benefits” (De Beneficiis). James Romm’s splendid new translation of essential selections from this work conveys the heart of Seneca’s argument that generosity and gratitude are among the most important of all virtues. For Seneca, the impulse to give to others lies at the very foundation of society; without it, we are helpless creatures, worse than wild beasts. But generosity did not arise randomly or by chance. Seneca sees it as part of our desire to emulate the gods, whose creation of the earth and heavens stands as the greatest gift of all. Seneca’s soaring prose captures his wonder at that gift, and expresses a profound sense of gratitude that will inspire today’s readers. Complete with an enlightening introduction and the original Latin on facing pages, How to Give is a timeless guide to the profound significance of true generosity.
Author: Diane Lebson
Publisher: Simon and Schuster
ISBN: 164742304X
Category : Business & Economics
Languages : en
Pages : 255
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Book Description
“For many volunteers, fundraising is a necessary evil, a dirty F-word that compels them to have uncomfortable conversations with their families and friends . . .” Through her work with countless female philanthropists, Diane Lebson discovered that there was no definitive guide volunteers and activists could turn to for guidance in navigating the day-to-day activities associated with doing good in the world—so she wrote one. Leveraging the skills and experiences she cultivated over more than twenty-five years as a nonprofit executive, board member, and consultant, For A Good Cause offers practical tips on how to “do” philanthropy. In chapters divided up by specific activities—such as serving on a board, advocating for a cause, starting your own philanthropic venture, becoming a fearless fundraiser, and more— Diane offers practical advice on how to professionalize your philanthropic engagement and make a greater impact. Rounded out with information about best practices, checklists, and profiles of inspiring leaders, For A Good Cause is the do-gooder’s go-to resource for giving joyfully.
Author: Kennon L. Callahan
Publisher: John Wiley & Sons
ISBN: 078793867X
Category : Religion
Languages : en
Pages : 147
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Book Description
This complete guide to giving and stewardship sheds new light on solid financial resources, one of the 12 keys to building an effective church. Here is a practical plan for the growth and development of giving and stewardship in your congregation, complete with action worksheets that advance the progress of the plan over four years.
Author: Phil Buchanan
Publisher: PublicAffairs
ISBN: 1541742230
Category : Social Science
Languages : en
Pages : 256
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Book Description
A practical guide to philanthropy at all levels of giving that seeks to educate and inspire A majority of American households give to charity in some form or another--from local donations to food banks, religious organizations, or schools, to contributions to prevent disease or protect basic freedoms. Whether you're in a position to give $1 or $1 million, every giver needs to answer the same question: How do I channel my giving effectively to make the greatest difference? In Giving Done Right, Phil Buchanan, the president of the Center for Effective Philanthropy, arms donors with what it takes to do more good more quickly and to avoid predictable errors that lead too many astray. This crucial book will reveal the secrets and lessons learned from some of the biggest givers, busting commonly held myths and challenging the idea that "business thinking" holds the answer to effective philanthropy. And it offers the intellectual frameworks, data-driven insights, tools, and practical examples to allow readers to understand exactly what it takes to make a difference.
Author: Bill Clinton
Publisher: Knopf
ISBN: 0307268926
Category : Social Science
Languages : en
Pages : 258
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Book Description
Here, from Bill Clinton, is a call to action. Giving is an inspiring look at how each of us can change the world. First, it reveals the extraordinary and innovative efforts now being made by companies and organizations—and by individuals—to solve problems and save lives both “down the street and around the world.” Then it urges us to seek out what each of us, “regardless of income, available time, age, and skills,” can do to help, to give people a chance to live out their dreams. Bill Clinton shares his own experiences and those of other givers, representing a global flood tide of nongovernmental, nonprofit activity. These remarkable stories demonstrate that gifts of time, skills, things, and ideas are as important and effective as contributions of money. From Bill and Melinda Gates to a six-year-old California girl named McKenzie Steiner, who organized and supervised drives to clean up the beach in her community, Clinton introduces us to both well-known and unknown heroes of giving. Among them: Dr. Paul Farmer, who grew up living in the family bus in a trailer park, vowed to devote his life to giving high-quality medical care to the poor and has built innovative public health-care clinics first in Haiti and then in Rwanda; a New York couple, in Africa for a wedding, who visited several schools in Zimbabwe and were appalled by the absence of textbooks and school supplies. They founded their own organization to gather and ship materials to thirty-five schools. After three years, the percentage of seventh-graders who pass reading tests increased from 5 percent to 60 percent;' Oseola McCarty, who after seventy-five years of eking out a living by washing and ironing, gave $150,000 to the University of Southern Mississippi to endow a scholarship fund for African-American students; Andre Agassi, who has created a college preparatory academy in the Las Vegas neighborhood with the city’s highest percentage of at-risk kids. “Tennis was a stepping-stone for me,” says Agassi. “Changing a child’s life is what I always wanted to do”; Heifer International, which gave twelve goats to a Ugandan village. Within a year, Beatrice Biira’s mother had earned enough money selling goat’s milk to pay Beatrice’s school fees and eventually to send all her children to school—and, as required, to pass on a baby goat to another family, thus multiplying the impact of the gift. Clinton writes about men and women who traded in their corporate careers, and the fulfillment they now experience through giving. He writes about energy-efficient practices, about progressive companies going green, about promoting fair wages and decent working conditions around the world. He shows us how one of the most important ways of giving can be an effort to change, improve, or protect a government policy. He outlines what we as individuals can do, the steps we can take, how much we should consider giving, and why our giving is so important. Bill Clinton’s own actions in his post-presidential years have had an enormous impact on the lives of millions. Through his foundation and his work in the aftermath of the Asian tsunami and Hurricane Katrina, he has become an international spokesperson and model for the power of giving. “We all have the capacity to do great things,” President Clinton says. “My hope is that the people and stories in this book will lift spirits, touch hearts, and demonstrate that citizen activism and service can be a powerful agent of change in the world.”
Author: R. Mark Dillon
Publisher: Moody Publishers
ISBN: 0802483747
Category : Religion
Languages : en
Pages : 254
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Book Description
Fundraising for an organization or ministry is not merely an important task, it’s a noble one. Successful leaders must possess the theological vision to recognize the necessity of asking, the joy of giving, and the beautifully collaborative nature of advancing the kingdom. It should come as no surprise that the literal translation of the word philanthropy is “love of mankind”– and Christian philanthropy enables us to love God through loving man. Mark Dillon has spent his career interacting with hundreds of thoughtful Christian stewards, and reframing the discussion on giving. He challenges leaders to ensure their organizations and ministries are worthy of the gifts they receive. Highly practical and refreshingly candid, Giving and Getting in the Kingdom delivers much-needed perspective on the eternal significance of our earthly transactions.
Author: Elizabeth Ziemba
Publisher: Alpha Books
ISBN: 9781592578948
Category : Charities
Languages : en
Pages : 258
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Book Description
In The Complete Idiot's Guide® to Giving Back, readers learn to donate wisely by learning how not-for-profits work and donations are utilized, and the best ways to match their personal ideals, values, and giving goals with a group or cause that's meaningful for them. The book covers- The not-for-profit landscape-how to read an annual report, decipher tax forms, and the issue of paying for overhead. Deciding what matters to you and translating your priorities into giving back. Giving back later-charitable bequests and charitable trusts. Handling telephone solicitations and detecting scams. What to do if you've been the victim of 'charity fraud'. New trends in giving-philanthropreneurship, giving with a willingness to tackle social problems, and addressing the unintended negative consequences of well-intended actions that cause problems for not-for-profits and the people they serve. In 2007, Idol Gives Back,produced by the folks who bring viewers American Idol,brought in more than $75 million in charitable donations; in 2008, the amount raised exceeded that. A June 2008 New York Times article described the way in which individuals-particularly children and teens-were finding that the opportunity to donate $10 mosquito nets to protect African children from malaria was making charity 'cool.' But it's not always easy for people of various ages and backgrounds to make intelligent decisions about donating their time, talents, services, and goods, as well as money and assets, to meet their own giving goals while helping not-for-profit organizations achieve their visions. Add on the concern for avoiding scams and pitfalls and possible unhappy consequences caused by their good intentions, and it's enough for people to keep their donations to themselves.
Author: Debra Ashton
Publisher: J A B Publishing Company
ISBN:
Category : Social Science
Languages : en
Pages : 452
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Book Description
Author: Dustin Crowe
Publisher: Moody Publishers
ISBN: 0802498779
Category : Religion
Languages : en
Pages : 131
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Book Description
Trade Grumbling for Gratitude—Experience God like Never Before The apostle Paul instructed the Philippians to be anxious in nothing and thankful in everything. And when he said everything—he meant everything. We can all agree that this is easier said than done. Disappointments and discontent may cause you to slip into dissatisfaction, and grumbling becomes a state of mind—gratitude seems impossible to find. However, what if this is the precise reason you lack the joy of a God-filled life? Instead of a reaction to when things are going well, what if gratitude is actually necessary to knowing the hope of our gracious God? This is exactly what Pastor Dustin Crowe identifies in The Grumbler’s Guide to Giving Thanks. Dustin examines the biblical foundations of thankfulness and traces how it can reshape every-day Christian living. When we express gratitude in all things, we not only praise our Creator, we also get to know Him better. With The Grumbler’s Guide, you’ll learn how to practice thanksgiving in both simple and extraordinary ways, even when you’re tempted to dwell on the negative. You’ll find your outlook on life realigned to see the hand of God in everything, strengthening your trust in Him. And in doing so, you’ll find greater, more joy-filled reasons to continue expressing thanks to our good and generous God.
