50 Powerful Ideas You Can Use to Keep Your Customers, Third Edition

50 Powerful Ideas You Can Use to Keep Your Customers, Third Edition PDF Author: Paul R. Timm
Publisher: Red Wheel/Weiser
ISBN: 1601637020
Category : Business & Economics
Languages : en
Pages : 160

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Book Description
50 Simple Yet Effective Ways to Keep Customers Happy and Coming Back for More Ultimately, every successful enterprise must attract, serve, and win the loyalty of customers by providing worthwhile products and delivering excellent service. Getting and maintaining loyal customers affect an organization’s bottom line more than any ad campaign, marketing program, or PR effort. This book is designed to get all managers and employees thinking about the little things that can make all the difference. It’s a quick read—you can finish it in less time than it takes to deal with one customer complaint. And if you put the information within this book into action, you will be able to decrease customer complaints considerably. It’s packed with practical, applicable suggestions that can be put to work immediately, such as how to: Turn angry customers into lifelong clients Use a simple gesture to immediately put customers at ease Listen with more than your ears Easily give customers more than they expect Use negative feedback for positive action Managers and staff members alike can use this little manual to avoid the devastating ripple effects that turned-off customers can produce. It will easily show how everyone in a business, large or small, can creatively apply a constant flow of small, customer-centered innovations to create a consistent and persistent strengthening of your customer base.

50 Powerful Ideas You Can Use to Keep Your Customers, Third Edition

50 Powerful Ideas You Can Use to Keep Your Customers, Third Edition PDF Author: Paul R. Timm
Publisher: Red Wheel/Weiser
ISBN: 1601637020
Category : Business & Economics
Languages : en
Pages : 160

Get Book Here

Book Description
50 Simple Yet Effective Ways to Keep Customers Happy and Coming Back for More Ultimately, every successful enterprise must attract, serve, and win the loyalty of customers by providing worthwhile products and delivering excellent service. Getting and maintaining loyal customers affect an organization’s bottom line more than any ad campaign, marketing program, or PR effort. This book is designed to get all managers and employees thinking about the little things that can make all the difference. It’s a quick read—you can finish it in less time than it takes to deal with one customer complaint. And if you put the information within this book into action, you will be able to decrease customer complaints considerably. It’s packed with practical, applicable suggestions that can be put to work immediately, such as how to: Turn angry customers into lifelong clients Use a simple gesture to immediately put customers at ease Listen with more than your ears Easily give customers more than they expect Use negative feedback for positive action Managers and staff members alike can use this little manual to avoid the devastating ripple effects that turned-off customers can produce. It will easily show how everyone in a business, large or small, can creatively apply a constant flow of small, customer-centered innovations to create a consistent and persistent strengthening of your customer base.

The Publishers Weekly

The Publishers Weekly PDF Author:
Publisher:
ISBN:
Category : American literature
Languages : en
Pages : 1110

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Book Description


Powerful Phrases for Effective Customer Service

Powerful Phrases for Effective Customer Service PDF Author: Renee Evenson
Publisher: AMACOM Div American Mgmt Assn
ISBN: 081442032X
Category : Business & Economics
Languages : en
Pages : 306

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Book Description
Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you'll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service.

NIV Life Application Study Bible, Third Edition, Personal Size

NIV Life Application Study Bible, Third Edition, Personal Size PDF Author: Tyndale
Publisher: Tyndale House Publishers, Inc.
ISBN: 1496440110
Category : Bibles
Languages : en
Pages : 2493

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Book Description
Trusted & Treasured by Millions of Readers over 30 years, the Life Application(R) Study Bible Is Today's #1-Selling Study Bible, and a Bible for All Times. Now it has been thoroughly updated and expanded, offering even more relevant insights for understanding and applying God's Word to everyday life in today's world. Discover How You Can Apply the Bible to Your Life Today Now with a fresh two-color interior design and meaningfully updated study notes and features, this Bible will help you understand God's Word better than ever. It answers questions that you may have about the text and provides you practical yet powerful ways to apply the Bible to your life every day. Study the stories and teachings of the Bible with verse-by-verse commentary. Gain wisdom from people in the Bible by exploring their accomplishments and learning from their mistakes. Survey the big picture of each book through overviews, vital statistics, outlines, and timelines, and grasp difficult concepts using in-text maps, charts, and diagrams--all to help you do life God's way, every day. The Personal Size editions are for people who like to carry their study Bible with them. Features: (Enhanced, updated, and with new content added throughout) Now more than 10,000 Life Application(R) notes and features Over 100 Life Application(R) profiles of key Bible people Introductions and overviews for each book of the Bible More than 500 maps & charts placed for quick reference Dictionary/concordance Extensive side-column cross-reference system to facilitate deeper study Life Application(R) index to notes, charts, maps, and profiles Refreshed design with a second color for visual clarity 16 pages of full-color maps Quality Smyth-sewn binding--durable, made for frequent use, and lays flat when open Presentation page Single-column format Christian Worker's Resource, a special supplement to enhance the reader's ministry effectiveness Full text of the accurate, readable, and clear New International Version (NIV)

NIV Life Application Study Bible, Third Edition

NIV Life Application Study Bible, Third Edition PDF Author: Tyndale
Publisher: Tyndale House Publishers, Inc.
ISBN: 1496439449
Category : Bibles
Languages : en
Pages : 2494

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Book Description
Trusted & Treasured by Millions of Readers over 30 years, the Life Application(R) Study Bible Is Today's #1-Selling Study Bible Now it has been thoroughly updated and expanded, offering even more relevant insights for understanding and applying God's Word to everyday life in today's world. Discover How You Can Apply the Bible to Your Life Today With a fresh two-color interior design and meaningfully updated study notes and features, this Bible will help you understand God's Word better than ever. It answers the real-life questions that you may have and provides you practical yet powerful ways to apply the Bible to your life every day. Study the stories and teachings of the Bible with verse-by-verse commentary. Gain wisdom from people in the Bible by exploring their accomplishments and learning from their mistakes. Survey the big picture of each book through overviews, vital statistics, outlines, and timelines, and grasp difficult concepts using in-text maps, charts, and diagrams--all to help you do life God's way, every day. Features: (Enhanced, updated, and with new content added throughout) Now more than 10,000 Life Application(R) notes and features Over 100 Life Application(R) profiles of key Bible people Introductions and overviews for each book of the Bible More than 500 maps & charts placed for quick reference Dictionary/concordance Extensive side-column cross-reference system to facilitate deeper study Life Application(R) index to notes, charts, maps, and profiles Refreshed design with a second color for visual clarity 16 pages of full-color maps Quality Smyth-sewn binding--durable, made for frequent use, and lays flat when open Presentation page Single-column format Christian Worker's Resource, a special supplement to enhance the reader's ministry effectiveness Full text of the accurate, readable, and clear New International Version (NIV)

Help Them Grow Or Watch Them Go

Help Them Grow Or Watch Them Go PDF Author: Beverly Kaye
Publisher: Berrett-Koehler Publishers
ISBN: 1609946324
Category : Business & Economics
Languages : en
Pages : 143

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Book Description
Kaye and Giulioni identify three broad types of conversations that have the power to motivate employees more deeply than any well-intentioned development event or process to help with career development.

Everyday Evaluation on the Run, Third Edition

Everyday Evaluation on the Run, Third Edition PDF Author: Yoland Wadsworth
Publisher: Left Coast Press
ISBN: 1611321042
Category : Business & Economics
Languages : en
Pages : 237

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Book Description
This widely used introduction to evaluation is a practical, no-nonsense guide for busy program staff in human services who are asked to conduct evaluations without any previous training. The book offers a practical overview of the main approaches to evaluation, strategies for involving stakeholders, and the evaluation industry's toolbox of models and techniques.

50 Psychology Ideas You Really Need to Know

50 Psychology Ideas You Really Need to Know PDF Author: Adrian Furnham
Publisher: Quercus
ISBN: 1623651921
Category : Psychology
Languages : en
Pages : 322

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Book Description
How different are men and women's brains? Does altruism really exist? Are our minds blank slates at birth? And do dreams reveal our unconscious desires? If you have you ever grappled with these concepts, or tried your hand as an amateur psychologist, 50 Psychology Ideas You Really Need to Know could be just the book for you. Not only providing the answers to these questions and many more, this series of engaging and accessible essays explores each of the central concepts, as well as the arguments of key thinkers. Author Adrian Furnham offers expert and concise introductions to emotional behavior, cognition, mentalconditions--from stress to schizophrenia--rationality and personality development, amongst many others. This is a fascinating introduction to psychology for anyone interested in understanding the human mind.

Books In Print 2004-2005

Books In Print 2004-2005 PDF Author: Ed Bowker Staff
Publisher: R. R. Bowker
ISBN: 9780835246422
Category : Reference
Languages : en
Pages : 3274

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Book Description


Paperbound Books in Print

Paperbound Books in Print PDF Author:
Publisher:
ISBN:
Category : Paperbacks
Languages : en
Pages : 1614

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Book Description