2002 Customer Satisfaction Survey Results PDF Download
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Author:
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Category : Highway departments
Languages : en
Pages : 564
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Author:
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ISBN:
Category : Highway departments
Languages : en
Pages : 564
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Author:
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ISBN:
Category :
Languages : en
Pages : 40
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Author: Teri Fulton
Publisher:
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Category : Consumer satisfaction
Languages : en
Pages : 220
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ISBN:
Category : Patents
Languages : en
Pages : 134
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Category :
Languages : en
Pages : 31
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In April 2002, the Defense Technical Information Center (DTIC) conducted its annual customer satisfaction survey to help us better understand how to serve our user community. The overall objective of this survey was to receive insight in measuring the effectiveness of DTIC's products and customer services. This report summarizes the results of the FY 2002 Customer Satisfaction Survey (FY 2002 CS Survey). It also compares results from the FY 2001 and FY 1999 Customer Satisfaction Survey findings. In addition, the survey queried customers in six areas: Customer Service Experiences, Global Customer Service Performance, DTIC Products and Services, DTIC Online Services, User Demographics, Communication/Access and Information Requirements. Questions on the survey were geared toward customer service factors: accessibility, accuracy, courtesy, helpfulness, knowledge, professionalism, responsiveness, and speed of service. Other questions targeted aspects of DTIC's products (i.e., customer involvement, quality, access) as well as adequate, useful and prompt information distribution.
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Category :
Languages : en
Pages : 15
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The Defense Technical Information Center (DTIC) has surveyed its registered customers since 1999. Two surveys are conducted: Customer Satisfaction Survey (CSS). A random sample of all users not included in the Top 200 Survey. Surveys were conducted in FY 1999, FY 2001 and FY 2002. The top 200 Users were defined in terms of the dollar value of billing, number of documents ordered, and downloads from Secure STINET. All 200 users are surveyed. Surveys were conducted in FY 2000, FY 2001 and FY 2002. The DTIC Performance Report to the Defense Information Systems Agency (DISA) contains a report on overall customer satisfaction. This is derived from the Annual Survey Composite Data Report and reflects data from both the Top 200 Users Survey and the Customer Satisfaction Survey.
Author:
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Category :
Languages : en
Pages : 1278
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Author:
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Category : Government publications
Languages : en
Pages : 1276
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Author: Nigel Hill
Publisher: Gower Publishing, Ltd.
ISBN: 9780566081941
Category : Business & Economics
Languages : en
Pages : 312
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An examination of how to use research effectively. It takes the reader step by step through the process of designing and conducting a survey to generate accurate measures of customer satisfaction and loyalty. This new edition includes four new chapters on loyalty measurement.
Author: Lori Thurgood
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 124
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